Remote Monitoring & Management Help

Remote Support - Legacy - Windows Only

Where a problem is detected on a device we realize that the best way to investigate it may be to log-on to the server or workstation so you can see exactly what is going on for yourself. In addition to Take Control (Windows and Mac), integration with existing TeamViewer Installations (Windows Only) and Remote Desktop Connection (Windows only) we have also included Remote Support Viewer and Agent (Windows only).

Designed for attended access for Windows devices, a Remote Support Agent is sent to the user, who can then can share their desktop without logging off and both users can use the computer at the same time.

Please be aware that we no longer test or develop for the Remote Support Viewer and Agent and as such this feature is provided as is.