Remote Monitoring & Management Help

Central Servers: Master and Node addresses (Standard Edition)

The persistent outbound connection mechanism connects over HTTPS to one of three global region servers depending upon the Dashboard territory, designated Australia, Europe and the United States.

Type

Address

Master Format

region-master.rbm.system-monitor.com

Node Format

region-node-Version-NodeNumber.rbm.system-monitor.com

Node Example

us-node-1-4-33.rbm.system-monitor.com

Region

APAC

Dashboard Territory

Asia, Australia

Master

anz-master.rbm.system-monitor.com

Nodes

anz-node-Version-NodeNumber.rbm.system-monitor.com

Region

Europe

Dashboard Territory

Europe, France, France1, Germany, Ireland, Poland, United Kingdom

Master

emea-master.rbm.system-monitor.com

Nodes

emea-node-Version-NodeNumber.rbm.system-monitor.com

Region

United States, Americas

Dashboard Territory

United States, Americas

Master

us-master.rbm.system-monitor.com

Nodes

us-node-Version-NodeNumber.rbm.system-monitor.com

In the majority of cases the Agent will connect to the servers without problem, but where firewall rules are in place restricting outbound HTTPS connections it may be necessary to permit access to the URL: *.rbm.system-monitor.com

Connection Troubleshooting

Where the Agent cannot connect to the master server this is reported in debugrbm.log found in the Advanced Monitoring Agent installation folder (by default C:\Program Files (x86)\Advanced Monitoring Agent). For example:

dd-mm-yyyy hh:mm:ss: winagent(3564): CRBMConnectionManager::queryMasterServerForNodeServerDetails: error getting RBM Node Server details from master server

dd-mm-yyyy hh:mm:ss: winagent(3564): CRBMConnectionManager::runConnectorLoop: unable to retrieve node details from master server

To verify this error.

  1. Log into the computer using the same user account as the Advanced Monitoring Agent Service
  2. Open a browser
  3. Attempt to navigate to the master server URL references in debugrbm.log
  • Success: the browser returns a blank page
  • Failure: the browser returns an error message

What do you want to do?