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System Requirements

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Standard Edition

Endpoint

Operating System

Server: Windows Server 2008 (or later)

Workstation: Windows Vista (or later)

Network

Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server.

Unrestricted access to the Master and Node addresses

 

Technician

Viewer

Internet Explorer 10+

Firefox 10+

Google Chrome 16+

 

Browser-based viewer opens in a new tab.

 

Unsupported browsers return the error: Websockets Unsupported: Remote Background requires a browser that supports Websocket connections.

 

Network

Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server.

 

Advanced Edition

Endpoint

Operating System

Server: Windows Server 2008 (or later)

Workstation: Windows Vista (or later)

 

Windows Monitoring Agent 10.9.1 RC or later, or Take Control (SolarWinds) enabled on the remote device

Network

Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server.

 

Technician

Viewer

Windows: Server 2003 - 32 or 64bit.

Mac: OSX 10.7 (or later)

JRE 1.6 or later

 

Remote Background Viewer or Take Control (SolarWinds) Viewer installed on the technician's computer.

Network

Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server.

 

What do you want to do?

 

Install or update Windows Monitoring Agents
Examine the supported Windows Operating Systems information
Identify devices running Remote Background Management
Enable Remote Background Management on the target devices