Remote Monitoring & Management Help

Remote Background Management

There are some remote support and system administration tasks that do not need a full remote desktop connection. For these scenarios, Remote Background Management provides a fast and flexible alternative. Access an emulated command line, control processes and services, perform registry actions and transfer files. Identify and resolve issues on a computer without disturbing the user and before they even know a problem exists.

When combined with proactive monitoring this provides a seamless and powerful maintenance experience.

Simply enable Remote Background Management for the target devices. Then launch the Remote Background Management session directly from the Dashboard.

Two versions of Remote Background Monitoring are currently available.

For new Dashboard accounts setup after the release of Dashboard v2019.09.03 only the Advanced Edition of Remote Background Management is available. To avoid any confusion on these Dashboards, we simply refer to Remote Background Management, it does not include the Advanced name.

Advanced Edition Standard Edition

System Shell

  • CMD
  • PowerShell

Remote Command Line

  • CMD
File Transfer -

System Info

  • Processes
  • Services
  • Dashboard
  • Network
  • Applications
  • Drivers
  • Startup
  • Interactive User
  • Events
  • System Health
  • Windows Updates

 

Remote Process Control

Remote Service Control

Remote Registry -

Dashboard user access to this feature depends on their role's permissions.

New Dashboard accounts have Remote Background Management enabled by default.

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