Remote Monitoring & Management Help

Disable Remote Background Management

Disable Remote Background Management to one or more devices directly from the Dashboard.

Policy Level

Disable Remote Background Management for all device types or at the Client or Site level.

  1. Go to Settings > Remote Background Settings
  2. Choose the target entities
  3. Select the Setting to apply to the selection (Off, Use Parent - if parent Off)
  4. OK to save and apply

We use dots in the Settings dialog to make it easier to spot if the feature is enabled or disabled at the entity level, and whether devices under an entity have the same settings.

  • Green - Feature or functionality enabled for all devices under that entity. This includes device level settings
  • Grey - Feature or functionality disabled on at least one device under that entity. This includes device level settings
  • Orange – One of the child entities has a different configuration to the parent. Where a Client only has one Site, its status indicator reflects that of the Site.

For further information on each of these states, please refer to Feature and Functionality Settings Iconography.

Device Level

Disable Remote Background Management on a specific device.

  1. Right-click on the device in the north pane (or from the Server, Workstation or Device drop-down)
  2. Go to Edit <device-type>
  3. Select Remote Background
  4. Choose the Setting to apply to the selection (Off, Use Policy - if policy Off)
  5. OK to save and apply

The User Audit Report records any changes to these settings as Remote Background Policy Settings.

What do you want to do?