Remote Monitoring & Management Help

Helpdesk, Service Desk and PSA Integrations

Integration are available for the following Helpdesk, Service Desk and PSA (Professional Services Automation) following products:

Our MSP Manager and MSP (MAX) Service Desk are fully hosted helpdesk tools designed to support your Clients by centralizing your customer service and providing a 360-view on managing, responding and resolving customer issues seamlessly.

If your Helpdesk, Service Desk or PSA system is not listed above and it supports ticket generation from emails, you may be able to utilize Dashboard Alert and Recovery notifications to open and close cases in your PSA. Configuration information is available in the Helpdesk Email Integration section.