Protection Effectiveness

Protection Effectiveness provides details on the performance of a number of indicators during the selected month.

Section Notes

Antivirus

Devices with Antivirus Total number of devices running an Antivirus Update Check (all products)
Frequency of up-to-date Devices Total number of times the Antivirus Update Checks were reported as up-to-date across all Servers and Workstations where the Check was configured. (all products)
Threats Quarantined / Resolved Total number of threats quarantined and resolved. This information is only available for Managed Antivirus

Backup

Devices with Backup Total number of devices with the Backup Check (all products)
Data Backed Up (GB) Volume of data backed up. This information is only available for Backup & Recovery
Successful Backups Total number of successful Backup Checks (all products)

Help Desk

Client-Raised Tickets Closed Total number of tickets raised by the client and marked as closed. This information is only available for MAX Service Desk
Monitoring Tickets Closed Total number of monitoring tickets raised and closed. This information is only available for MAX Service Desk
Hours Spent on Tickets Total amount of time allocated against tickets. This information is only available for MAX Service Desk

Patch Management

Devices with Patch Management Total number of devices running Patch Management
Patches Detected Total number of missing Patches detected (in Executive Summary Reports generated for February 2017 onwards, this total does not include Patches that were set to Ignored)
Patches Installed Total number of Patches installed
The Executive Summary Report contains the total number of patches detected and installed during the specified month.

These totals may differ from the patch information displayed on the Dashboard and Patch Overview Reports as the detection and installation dates of a patch may span multiple months, not just the one month reported in the Executive Summary Report.

Remote Access

Take Control Sessions Total number of Take Control Session
Remote Background Sessions Total number of Remote Background Sessions
Remote Desktop Protocol Sessions Total number of Remote Desktop Protocol Sessions

Risk Intelligence

Devices with Risk Intelligence Total number of devices running Risk Intelligence Scans
Total Liability Amount Total liability amount of all Risk Intelligence devices under management

Web Protection

Device with Web Protection Total number of devices running the Web Protection
Filtered Requests Blocked Total number of web requests that were blocked based on the selected filtering categories
Malicious Requests Blocked Total number of web requests that were blocked based as malicious

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