Remote Monitoring & Management Help

Protection Effectiveness

Protection Effectiveness provides details on the performance of a number of indicators during the selected month.

Section

Notes

Antivirus

Devices with Antivirus

Total number of devices running an Antivirus Update Check (all products)

Frequency of up-to-date Devices

Total number of times the Antivirus Update Checks were reported as up-to-date across all Servers and Workstations where the Check was configured. (all products)

Threats Quarantined / Resolved

Total number of threats quarantined and resolved. This information is only available for Managed Antivirus

Backup

Devices with Backup

Total number of devices with the Backup Check (all products)

Data Backed Up (GB)

Volume of data backed up. This information is only available for Backup & Recovery

Successful Backups

Total number of successful Backup Checks (all products)

Help Desk

Client-Raised Tickets Closed

Total number of tickets raised by the client and marked as closed. This information is only available for MAX Service Desk

Monitoring Tickets Closed

Total number of monitoring tickets raised and closed. This information is only available for MAX Service Desk

Hours Spent on Tickets

Total amount of time allocated against tickets. This information is only available for MAX Service Desk

Patch Management

Devices with Patch Management

Total number of devices running Patch Management

Patches Detected

Total number of missing Patches detected (in Executive Summary Reports generated for February 2017 onwards, this total does not include Patches that were set to Ignored)

Patches Installed

Total number of Patches installed

The Executive Summary Report contains the total number of patches detected and installed during the specified month.

These totals may differ from the patch information displayed on the Dashboard and Patch Overview Reports as the detection and installation dates of a patch may span multiple months, not just the one month reported in the Executive Summary Report.

Remote Access

Take Control Sessions

Total number of Take Control Session

Remote Background Sessions

Total number of Remote Background Sessions

Remote Desktop Protocol Sessions

Total number of Remote Desktop Protocol Sessions

Risk Intelligence  

Devices with Risk Intelligence

Total number of devices running Risk Intelligence Scans

Total Liability Amount

Total liability amount of all Risk Intelligence devices under management

Web Protection

Device with Web Protection

Total number of devices running the Web Protection

Filtered Requests Blocked

Total number of web requests that were blocked based on the selected filtering categories

Malicious Requests Blocked

Total number of web requests that were blocked based as malicious

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