Remote Monitoring & Management Help

Patch Management Troubleshooting Guide

This section covers the suggested troubleshooting steps to help alleviate the problem that may be experienced when using Patch Management, for example ensuring the updated definition files are downloaded as otherwise this could result in the Patch Status Check passing as the required files are available and the scan completed successfully but the returned results are based upon older definition files so do not contain the latest available patches the vendors have released.

The following sections seek to cover the suggested troubleshooting steps to alleviate these issues in addition to a Not enough storage is available to complete this operation message that may be returned by the Patch Status Check:

Update the Agent

Is the Patch Management service installed and configured?

Does Patch Management have the necessary files to run the Patch Status Check?

Can you reach the download servers?

Are the files available on the device?

Perform a manual definition database update in Patch Management

Consolidate patch downloads with a Site Concentrator

Windows Update Issues

Windows Update Service

Windows Update Agent

Not enough storage is available to complete this operation - Patch Status Check Error