Remote Monitoring & Management Help

Supported Applications

Patch Management support a range of patches from both Microsoft and other vendors. The available vendors list depends on the Monitoring Agent version installed on the device:

Update Release Cycle

We aim to support Microsoft updates within hours of Patch Tuesday and out-of-band patches (Microsoft and non-Microsoft) within one working day of their release. From Agent 10.8.0 RC, whenever a patch is released by Microsoft, we immediately report it as missing in the Dashboard.

The Microsoft update database is downloaded directly to the device from microsoft.com, with non-Microsoft update databases download and updated incrementally.

Where a patch is to be deployed it is downloaded directly from the vendor's website (both Microsoft and non-Microsoft updates). To reduce bandwidth usage you can install a Site Concentrator on the network to act as a repository and cache patches once per site.

Patch Management checks for updates between 1am and 5am GMT per day on when the Patch Status Check runs. Either at the same time as the Daily Safety Check (default) or based on its schedule (Agent 10.5.8 or later).