Remote Monitoring & Management Help

Installation Schedule

As part of the deployment process you must decide on when approved patches are installed. Manually or based on a schedule.

Manual Installation

Deploy patches directly from the Dashboard using the device's Install Patches option

Scheduled Installation

Choose the Scheduled Time and repetition for patch installs

Daily

Select the days of the week to install patches

Weekly

Choose one or more days of the week to install patches

Monthly

Select the day of the month to run the installation on. For example the Second Tuesday or Last Friday

The Monthly option is only available on devices running Windows Monitoring Agent 10.2.0 or later.

Where the computer has an earlier version of the Agent installed, its schedule is set to Weekly at 09:00 on Monday. This setting is editable under the Weekly section.

The Scheduled Time selected under Installation Schedule refers to the local time of the computer the Agent is installed on.

Please take this into consideration where your Dashboard contains Clients, Sites or Devices in different timezones, to ensure Patches are not installed at an inappropriate time.

One suggestion is to set a custom Installation Schedule at the Client, Site or Device level based on their timezone.

Reboot After Installation

By default, patches are deployed with reboots suppressed. This minimizes the potential disruption of a device rebooting during office house as part of the patch installation process.

To provide control over this behavior, there is the option to precisely configure how reboots are handled after patch installation with three options available.

Never

The device will not reboot, regardless of patch requirements.

When Required

The device will only reboot when it is required to successfully deploy the patch

Always

Reboots after the patches are installed, whether required or not.

Where Never is selected, a restart may be initiated from the Dashboard via the Reboot Now or Later functionality. Patches that require a restart to complete their installation are indicated in the Reboot column and Summary tab of the computer on the Dashboard.

If Schedule Missed

There may be instances when the device is offline at the scheduled patch installation time, for example the user forgot to leave their computer switched on or the device was powered down for maintenance.

To support this scenario and ensure computers are fully patched, Windows Monitoring Agent 8.13.5 (and later) support the option to Run ASAP. Where enabled this initiates the patch installation process as soon as the device comes back online. To apply the Reboot after Installation setting to If Schedule Missed patch installations, tick Include Reboot.