Remote Monitoring & Management Help

Patch Failure Report

To help identify typically problematic patches, the Patch Failure Report tracks all failures, even those where the installation was eventually successful. In addition to the device identification information, the Report contains the Time, Patch name, Failure Status along with the original Failure Reason. Please be aware that this information is only available for devices running Windows Monitoring Agent 10.2.0 or later.

To view the Patch Failure Report:

  1. Go to Reports
  2. Click Patch Management Reports, Failure Report to open the Failure Report dialog in a new browser tab
  3. Use the filters to choose the target selection:
  4. Filters

    Notes

    From

    Select the Report start date from the calendar picker (D/M/Y)

    To

    Select the Report end date from the calendar picker (D/M/Y)

    Clients

    All Clients or choose a specific Client

    Sites

    All Sites or choose a specific Site

    Devices

    All Devices or choose a specific Device

  5. Click Generate to view the Report.

Columns

The Columns drop-down is used to refine the Report and provide more targeted information. After clicking Columns enable or disable the tick-box against the required column options. The Columns button also indicates the total number of columns available and the number selected.

When viewing the Report, click on the column heading to re-order the data.

Report Export Options

After the Report is generated, two export options become available above the main window:

  • CSV Export: saves all of the filtered information (including any hidden columns) as a CSV file
  • Print: prints the current report view as is (this excludes any hidden columns). The available print options depend on the configuration of the device the Report is viewed on.

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