Remote Monitoring & Management Help

No overdue notification where only Daily Safety Checks are configured

Unfortunately due to the method employed to record the status of the Daily Safety Check the Dashboard will not report the server as overdue if this is the only check type configured.

The overdue status would only be indicated on the Dashboard where 24x7 checks are also configured as these test the internet connection every fifteen minutes.

The Daily Safety Check will continuously attempt to transmit the data to our server and does not have a specific time-frame to report back within.

We would suggest using the Daily Report to determine the status of the Daily Safety Checks where only the Daily Safety Checks are configured. The Daily Report will indicate whether the upload has been received or is overdue.

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