Remote Monitoring & Management Help

Update the Mac Agent

The Mac Agent is upgraded on a regular basis to include new features, enhanced functionality, support for additional vendors along with general improvements. To take advantage of these improvements we would suggest updating your Mac Agents on a regular basis.

As part of our Agent release policy we support the current and previous GA (General Availability) Agent on a rolling basis with information on each Agent release logged in the Agent Release Notes

To precisely match your company's software roll-out policy we have included a number of options for updating the Agent on individual and multiple devices.  This supports a mixed approach when rolling out the updates. For example, set the all workstations option at the Client or Site level then use the individual device option to exclude specific workstations.

Please be aware that the auto-update process may take multiple Agent cycles to complete and whichever method is used to update the Agent, manual or automatic, all existing configuration settings are retained.

Manual Update (GA and RC Agents)

Download and run the installer on each workstation to update

  1. Log into the Dashboard
  2. Navigate to the Agent menu
  3. Download Agent
  4. Select the required version of the Mac Agent to initiate the download the DMG file
  5. Once the transfer of the DMG file is complete
  6. Navigate to the download directory
  7. Double-click on the DMG to open
  8. Double-click on the PKG to run the installation wizard

Enter the password of the user you logged into the Mac under when prompted to authorize the installation and update the Mac Agent


Dashboard Edit Workstation Dialog (GA and RC Agents)

  1. Log into the Dashboard
  2. Navigate to the Workstations tab
  3. Right-click on the device in the north pane (or from the Workstation drop-down)
  4. Edit Workstation
  5. Select the required release from the Update Agent drop-down
  6. OK to apply and exit


Automatic Update (GA Agents)

Rather that access each workstation to update the Agent, the Dashboard includes the option to automatically update individual or multiple devices.

Only GA Agents are supported in the Agent Auto Update dialog, although individual devices may be automatically updated to a Release Candidate via the Edit device update option

Please be aware that Agent updates are only performed on those Operating System that support the selected version of the Mac Agent.

Agent Auto Update Dialog

  1. Log into the Dashboard
  2. Navigate to the Agent menu
  3. Agent Auto-update Settings
  4. This opens the Agent Auto Update dialog
  5. Select the node level to apply the update to in the left menu (all Workstations, specific Clients or Sites)
  6. Choose the required action in the dialogs' north pane for All Workstations at the selection or choose an action for Individual Workstations
  7. Note: for easy identification, an Operating System icon is displayed against each workstation. Hover over this icon for Operating System details.

    No change

    No updates are selected

    Cancel all pending updates

    Any updates currently in the Pending Updates state are canceled.

    Where updates are pending for all devices at the Client and Site levels an orange icon agent_update_pendingis displayed against the relevant nodes in the left menu

    Where updates are pending at the device level the Agent version is displayed in the Pending updates column in the north pane of the Agent Auto Update dialog (available from the Client or Site node).

    Agent (version)

    Updates the selection to the specified Agent version

  8. Save to apply and exit out of the dialog

By default workstations inherit the update settings from the Site, which will in turn inherit the update settings from the Client, which will in turn inherit update settings for all workstations.

To help identify devices that may be running an older version of the Agent the expandable left-hand tree displays a visual indication of the current Agent version status for the Client and Site nodes.


Latest version of the Agent installed on all devices


Devices contain a mixture of old and new Agents


Older versions of the Agents are installed on all devices

What do you want to do?