Remote Monitoring & Management Help

Supported Operating Systems: Mac

The Monitoring Agent has been tested on the following Mac Operating Systems:

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Key

Feature

Notes

Operating Systems supported in the current Agent

  Supported

Tested on this Operating System as part of Quality Assurance processes and all defects will be fixed

 

Compatible

We do not test on this Operating System and defect fixes may not be prioritized

 

Deprecated

We no longer test, develop or provide support for this Operating System

 

Not Compatible

Feature is not compatible with this Operating System

Take Control

The Take Control host, installed on device's requiring assistance, is available for the following Operating Systems.

Take Control Host

Agent Version (From)

Operating System (From)

Take Control for Windows (TeamViewer)*

1.3.0

OS X 10.7

Take Control for Windows (SolarWinds)^

2.1.0

OS X 10.9

The Take Control viewer, installed on device's providing assistance, is available for the following Operating Systems.

Take Control Viewer

Operating System (From)

Take Control for Windows (SolarWinds)^ OS X 10.9

* Take Control (TeamViewer) connections are only available from Windows device running the Take Control (TeamViewer) viewer.

^ Take Control (SolarWinds) connections are available from Windows or Mac computers running the Take Control (SolarWinds) viewer.

Automated Tasks

The option to run custom Automated Tasks on Mac computers was introduced in Mac Agent 2.3.0.

Agent v2.0 and 2.1.0

Introduced real-time architecture and the technologies that make real-time monitoring possible (expand the 24x7 Check frequencies from 5 minutes through to 120 minutes). When selecting five or fifteen-minute monitoring for a Workstation, the Agent will synchronize with the Dashboard every thirty minutes to upload results, retrieve Automated Task and feature deployment settings etc.

If using the five or fifteen minute frequencies, a comparison with its previous result is made every time a Check runs. Where a change is detected this is immediately reported back to the Dashboard (please note that only the results are uploaded and this does not trigger a full synchronization). If no change is detected, the Check results are uploaded during the next synchronization upload cycle.

The Mac Agent is currently only available for workstations.

Backup & Recovery

Backup & Recovery was previously known as Managed Online Backup.