Remote Monitoring & Management Help

Manage Mac Agent Settings

Any non-proxy changes to the configuration of the Mac Agent are actioned from the Dashboard.

  1. Log into the Dashboard
  2. Go to the Workstations tab
  3. Right-click on the target workstation in the north pane (or from the Workstation drop-down)
  4. Select Edit Workstation and change the General Settings
    1. Site:change the Client and Site the workstation is registered under

      Sync name with device:automatically update the Dashboard where the computer name changes

      Description:enter a description to provide additional Dashboard information on the workstation

      Agent Version: view the installed version number. Automatically update the Agent

      Check Frequency: amend the 24x7 and Daily Safety Check run cycle

      24x7 Frequency (Minutes)

      5 | 15 | 30 | 60 | 120

      From Mac Agent 2.1.0

      30 | 60 | 120

      From Mac Agent 2.0

      30 | 60

      From Mac Agent 0.8.0

      Daily Safety Check Frequency

      Once a day

      From Mac Agent 0.8.0

  5. OK to save and apply

24x7 Frequency Behavior: Mac Agent 2.1.0 and later

When selecting a 5 or 15 minute frequency, the Mac Agent synchronizes with the Dashboard every 30 minutes to upload results, retrieve updated settings etc.

For 5 or 15 minute frequencies, every time a Check runs a comparison is made with its previous result.

Where a change is detected, this is immediately communicated back to the Dashboard (please note that only the results are uploaded, this does not trigger a full synchronization).

If there is no change, the Check results are uploaded during the next synchronization cycle.

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