Remote Monitoring & Management Help

Network Devices Tab

Network monitored devices are displayed in the Network Devices section of the Dashboard.

The north panel contains the device details with the south panel displaying Checks and Summary information.

North Panel

The devices displayed in the north panel are based on the current left panel Client and Site selection, with information (including its status) returned for each device.

To provide a more targeted view these devices may be filtered using Search Network Devices option or status drop-down: All Devices or only Problem Devices

For each device, icons indicate the device type and status (checks passed or failed, network offline or device unreachable) as well as Operating System type. Hover over the device’s status icon for specific information on its current state.


Wired Router

Wireless Router









All Checks passed, device is online






Network offline






At least one Check has failed and / or the device is unreachable

A customized view containing only information pertinent to you (Client, Site, Name, Manufacturer etc.) is configurable through the Columns drop-down.

View and Edit Device Details

Information on the device, including device and network details, is retrieved through Network Discovery and reported in the Device Details dialog when double-clicking on a Device in the north panel.

To update the editable fields in this dialog, for example change the Device Name, Description or reclassify elements from the relevant drop-down (select a different Operating System etc.)

  1. Right-click the device in the north panel, or highlight and from the Device drop-down
  2. Edit Device
  3. Amend settings
  4. OK to save and apply

Once saved, this updated information not only appears against the device in the Network Devices tab but also in its Connected Devices entry under Networks.

Manually Run Checks

There may be times when it is useful to run the Device’s Network Monitoring Checks outside of their schedule. For example, determine whether the action taken to resolve a Check failure has fixed the issue.

  1. Right-click the device in the north panel, or from the Device drop-down
  2. Run checks now

The Checks will now rerun and their results reported back to the Dashboard.


South Panel

The south panel contains detailed information on the selected device.


Lists all of the checks active on the device. This includes the status from the last time the check ran with additional detail available in the More Information section.

Checks are managed from the appropriate drop-down. Add Check or Check (Edit or Delete) with the Edit and Delete also available from the check’s right-click context menu.

Where a check is in the failed state it may be marked as cleared (acknowledged) using the tick box against the Check, select the clearing behavior then Save Changes.

Check Threshold

Depending on the Check type, it may contain the option to enable a threshold and set a value. Where the monitored component is selected but a threshold is not enabled, the Check works in report only mode for that monitored component (for example, Cyan Toner). The component is still monitored, with information on its current state displayed, but it will never report as failed.

Please be aware that a Check may be configured to have a mixture of monitored components with and without thresholds, and only those with thresholds will generate a failure. For example, in the Cartridge Level Check you could configure Black with a threshold and all other colors without.

More Information

Click the link against the Check to display details for each item.

The Printer Checks (Cartridge and Paper Level) include the unit of measurement (Supply Unit) used by the SNMP component. The Maximum Capacity in Supply Units and the Current Level displayed both as a Supply Unit value and percentage, with a comparison against the threshold. If a threshold was not specified for the item, the message threshold disabled is displayed against Current Level.

The Interface Check (routers, firewalls and switches) includes the selected port’s Interface Type. Its Admin Status, whether the interface is enabled for operation, and Operational Status, the running state of the interface. The port’s Physical Address and the time of the Last Change. Where known the port’s speed is also displayed.

Please note, for easy identification any failing components in the More Information dialog are highlighted with a red X.


Check Failure - Compact View

As a device can have multiple Checks, with each containing a large number of monitored components, where a Check is reported as failed we utilize a compact view to reduce their footprint in the south panel and simplify problem identification.

When compacted, the overall status is returned (1 cartridge(s) low of 4) with more detail available when expanding the check from the plus button (Black Toner10% supply level, below threshold). Click the More Information link to open the More Information dialog focussed on the failing component.

Click the Check details in the More Information column to open the More Information dialog focused on the selected component.


Compact View


Expanded View



Lists hardware and network details including the current Up Time along with the overall Check status and the device’s IP and Mac address.

The Summary tab also contains the Device type Details section. This contains information on the monitorable components our SNMP queries discovered for the device.

Where monitoring components were not discovered, this is referenced in this section. For example, This router does not support the interfaces check or This printer does not support the printer cartridge or printer paper checks.



For a brief overview of Network Device Monitoring, please refer to the Network Device Monitoring Getting Started Guide.