Network Device Monitoring Getting Started Guide

This section covers the steps to get up and running with Network Device Monitoring.

Setting up Network Discovery (a prerequisite of Network Device Monitoring), selecting the network device to monitor, managing Checks and devices, configuring the alerting behavior and removing monitoring for a device.

Setup Network Discovery

Network Device Monitoring utilizes Network Discovery to identify those supported devices that are attached to the network as well as run Checks against the devices once selected for monitoring. Where it is currently disabled, you will need to enable it for all Servers and Workstations, or for at the specific Client, Site (global) or Device level.

Enable Network Discovery Agents

Global Level

All Servers and Workstations, specific Clients and Sites

  1. Go to Settings > Network Discovery Settings
  2. Apply at the overall device type (Servers or Workstations) or expand to select the target Client and Site
  3. Change Settings to On
  4. OK to apply

Device Level

Configure on a single device

  1. Right-click on the device in the north pane (or from the Server, Workstation or Device drop-down)
  2. Go to Edit <device type> > Network Discovery
  3. Change Settings to On
  4. OK to apply

Network Discovery Agents (used to scan the network) are available for Windows devices running Monitoring Agent 9.9.0 RC and later.

For information on installing or updating the Monitoring Agent please visit Windows Monitoring Agent Installation or Update the Windows Monitoring Agent

Place the network under Network Discovery Management

Once Network Discovery is enabled and the Network Discovery Agents installed on at least one network attached Server or Workstation, you can manage the network via the Networks tab.

  1. Go to the Networks tab
  2. Press the Networks button
  3. Select Manage a New Network
  4. Choose the Show networks seen in the last threshold
  5. Select the target network from the list and Save
  6. This opens the Configure Managed Network dialogGive this network a name to identify the Network on the Dashboard
  7. Click Add in Network Credentials to configure the network’s SNMP credentials
  8. Click OK to confirm

The Network Discovery Agent uses SNMP to retrieve the information from the network attached devices.

Please ensure the SNMP Community Strings are configured to match all of the SNMP security credentials in use throughout the network.

Select Network Devices to Monitor

  1. Open the Networks tab
  2. Choose the managed Network
  3. Go to Connected Devices
  4. Right-click on the target printer, router, switch or firewall (or from Device menu)
  5. Click Monitor Device

Use the Network Device Monitoring Columns (Supports Monitoring, Capabilities, Supports printer checks and Supports interfaces checks) to identify the supported devices and their available Checks.

The Monitor Device option is only available where the network and devices is currently online.

Devices that support a Monitoring Agent are not selectable for Network Device Monitoring. This includes servers, workstations and mobile devices.

Regardless of their response to our SNMP queries and the device type, all monitored devices receive a Ping Check.

Devices that respond to our SNMP queries with details of their monitorable components (Supports printer checks or Supports interfaces checks) automatically receive the following standard Checks.

Check Automatically Monitors Device Type
Cartridge Level Check All ink/toner cartridges Printer
Paper Level Check All automatic feed trays Printer
Interface Check All physical Ethernet ports Router, Switch or Firewall

Use Edit Check to amend the monitored component settings for standard Checks and Add Check to add more standard Checks to a Device.

In addition to the standard Checks, where the SNMP scan detects support for our extended monitoring set, additional Network Device SNMP Checks are also added to the device. As we increase our portfolio of extended monitoring sets to include additional vendors and products, we will automatically add these Checks to existing devices (where supported).

The available extended monitoring sets depend on the device type and manufacturer.

Current behavior: the extended monitoring set Network Device SNMP Checks are only added automatically, they do not support the Add or Edit Check functionality. 

In addition to the standard and Extended Monitoring Set Checks, you can also add and edit your custom SNMP Checks, individually on each Device or through the Custom SNMP Check Library.

Checks run every 5 minutes and for all monitored devices, we also monitor the device’s connectivity using ARP (Address Resolution Protocol). Where the device is unreachable it is reported as offline in the Dashboard and an Alert generated (if configured).

Manage Monitored Network Devices

Monitored Network Device appear in the Network Devices section of the Dashboard.

North Pane

Displays device information along with their current status. Devices in the north pane are in one of three states:

  • Green: All Checks passed, device is online
  • Orange: Network offline
  • Red: At least one Check has failed and / or the device is unreachable

Hover over the device’s status icon for specific information on its current state.

The Device context menu (available when right-clicking on the device or from the Device drop-down) includes the options to Edit Device, Remove from Monitoring, Run checks now and edit the Device level Alert Routing Settings.

South Pane

Use the Checks tab to manage (Add, Edit, Delete) Checks and view their results, the Outages tab for a history of Check failures and the Summary tab for hardware and network details.

Where a Check is recorded as failed in the Checks tab, you can mark it as cleared (acknowledged) so it appears as passed on the Dashboard.

Custom SNMP Check Library

Manually add an SNMP Check or import a Community SNMP Check into the Custom Check Library for use on multiple devices.

  1. Go to Settings > SNMP Checks > Network Devices.
  2. To manually add an SNMP Check click Add Check.
    1. Populate the Check name and selection the Device vendor name and Product type from the dropdowns.
    2. We suggest the use of unique names for each Check.

    3. Choose whether to Auto-apply check to devices.
    4. Proceed through the wizard to configure the Queries (including Metrics) and choose the Alerts settings.
    5. Review the Summary then click Save and Apply.
  3. To import a Check from the community library click Import from community.
    1. Use Filter and Search to view the available SNMP Checks. Click on the icon in the Check's Details column to display information on its configuration.
    2. Click on the import button to transfer the Check to your library.
    3. Once added to your Custom Check Library you can Edit the Check to match your precise requirements.

Use the Share button in the Check's three dot action menu to share it with the community.

Visit Add Custom SNMP Checks for configuration information on the Summary, Queries and Alerts sections. Go to Create a Custom SNMP Check Walkthrough for an example of populating these fields.

View Custom SNMP Check Library for library management information (Add, Edit, Delete, Auto-apply Checks).

Add an SNMP Check on an Individual Device

  1. Select the target Network Device in the Network Devices north pane.
  2. Go to the south Checks pane.
  3. Click Add Check > SNMP Check to open the configuration wizard.
  4. Choose whether to Use an existing SNMP Check from the library or Create a new SNMP check.
  5. Use an existing SNMP Check from the library

  6. Choose the required check from the Select SNMP check library drop-down.
  7. Click Next to go to the Queries section of the Create SNMP Check wizard to amend the Check settings (if required). Then proceed through the wizard to review the Alerts and Summary information then Save and Apply.
  8. Create a new SNMP check

  9. Populate the Check name and selection the Device vendor name and Product type from the dropdowns.
  10. Choose whether to Save check to custom checks library for use on other devices.
  11. Proceed through the wizard to configure the Queries (including Metrics) and choose the Alerts settings.
  12. Review the Summary then click Save and Apply.

Visit Add Custom SNMP Checks for configuration information. Go to Create a Custom SNMP Check Walkthrough for a breakdown and example of populating the check fields.

Edit SNMP Check

To make changes to an SNMP Check.

  1. Select the target Device in the Network Devices north pane.
  2. Go to the south Checks pane.
  3. Right-click on the Check (or from the Check drop-down) chose Edit Check.
  4. Where required, amend the Setup (including the Auto-Apply settings), Queries (including Metrics) and Alerts settings.
  5. Review the Summary then click Save and Apply.

The Edit option is not available for system added Extended Monitoring SNMP Checks.

Visit Add Custom SNMP Checks for configuration information. Go to Create a Custom SNMP Check Walkthrough for a breakdown and example of populating the check fields.

Delete a Check

  1. Select the target Device in the Network Devices north pane.
  2. Go to the south Checks pane.
  3. Multi-select the Checks to remove (use Shift and left-click to choose a range of Checks or Control and left-click for specific checks).
  4. Right-click on one of the selection (or from the Check(s) drop-down) chose Delete Check(s).
  5. Enter the password of the user you have logged into the Dashboard under to confirm deletion.

Alerting

Opt to generate an email or SMS notification for Check and connectivity failures and recoveries. The below touches on configuration at the global level, Alerting covers setup for individual Devices and Checks.

Network Devices Alerting behavior is configured via:

  1. Go to Settings > Alerts > Alert Policy > Network Device Alerts
  2. Enable or disable the Alert type box against the appropriate Checks or Connectivity setting
  3. OK to save and apply

To configure the Network Device Alert recipients.

  1. Go to Settings > Alerts > Alert Settings > Network Devices
  2. Choose the target Entity from all Network Devices, down to specific Site
  3. Enable the required Setting and configure
  4. OK once complete to save and apply

The email From, Subject line and content is edited under Mail Templates > Network Device Monitoring.

Disable Network Device Monitoring

Where monitoring is no longer required for a network device:

  1. Right-click the target device in the north pane of the Network Devices tab
  2. Select Remove from Monitoring and confirm when prompted to apply

This action removes the device from monitoring, but it remains in the Networks north tab under the Connected Devices section where monitoring may be re-established at a later date if required

Removing a device from monitoring deletes any historical monitoring information held for the device.