Remote Monitoring & Management Help

Update Agent

Network Discovery requires the Discovery Agent which is installed alongside the Windows Monitoring Agent from version 9.9.0 RC.

Manually Update the Agent to 9.9.0 RC or later

  1. Select the device in the north pane of the Dashboard
  2. Go to its Summary tab to check the Agent version
  3. If a version earlier than 9.9.0 is installed:
    1. Right-click on the Windows Server or Workstation in the north pane of the Dashboard (or from the Server or Workstation drop-down)
    2. Edit Server or Edit Workstation
    3. General
    4. Choose the version of the Agent to update to from the Update Agent drop-down
    5. OK to apply and initiate the update process
  4. Refresh the Dashboard and check the device's Summary tab to verify it has updated to the selected Agent version

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