Remote Monitoring & Management Help

Mail Template Substitution Strings - Reports

This section covers the Mail Template substitution strings available for the Report emails.

Critical Event Report Mail

Variable

Substitution String

From Address

Subject Line

Body

Note

Example

Account Name

#ACCOUNT#

Yes Yes Yes Dashboard Name My MSP Dashboard

Client Name

#CLIENT#

Yes Yes Yes Dashboard Client Name Abertay Pharmaceuticals

Report Content

#CONTENT#

No No Yes Lists the Critical Events discovered on

Report Attachment

#ATTACHMENT#

No No Yes Includes the report as an attachment to the email  

Date Generated

#DATE#

No No Yes Date and time of Report 10 Sep 2019 at 13:57:56PM

Logo Image

#LOGO_IMG#

No No Yes Dashboard and Dashboard Report logo image

Tagline Image

#TAG_IMG#

No No Yes Dashboard and Dashboard Report footer image

Client Reports

Notes Report

Variable

Substitution String

From Address

Subject Line

Body

Note

Example

Account Name

#ACCOUNT#

Yes Yes Yes Dashboard Name My MSP Dashboard

Client Name

#CLIENT#

Yes Yes Yes Dashboard Client Name Abertay Pharmaceuticals

Report Content

#CONTENT#

No No Yes Client-facing Dashboard Notes for that Client

Date Generated

#DATE#

No No Yes Date and time of Report 10 Sep 2019 at 13:57:56PM

Logo Image

#LOGO_IMG#

No No Yes Dashboard and Dashboard Report logo image

Tagline Image

#TAG_IMG#

No No Yes Dashboard and Dashboard Report footer image

Server Monitoring

Server Client Daily Report: No Problems Found / Problems Found

Variable

Substitution String

From Address

Subject Line

Body

Note

Example

Account Name

#ACCOUNT#

Yes Yes Yes Dashboard Name My MSP Dashboard

Client Name

#CLIENT#

Yes Yes Yes Dashboard Client Name Abertay Pharmaceuticals

Report Content

#CONTENT#

No No Yes List of all the Client's Sites and their Device status

Date Generated

#DATE#

No No Yes Date and time of Report 10 Sep 2019 at 13:57:56PM

Logo Image

#LOGO_IMG#

No No Yes Dashboard and Dashboard Report logo image

Tagline Image

#TAG_IMG#

No No Yes Dashboard and Dashboard Report footer image

Server Client Weekly Report: No Problems Found / Problems Found

Variable

Substitution String

From Address

Subject Line

Body

Note Example

Account Name

#ACCOUNT#

Yes Yes Yes Dashboard Name My MSP Dashboard

Client Name

#CLIENT#

Yes Yes Yes Dashboard Client Name Abertay Pharmaceuticals

Report Content

#CONTENT#

No No Yes List of all the Client's Sites and their Device status

Report Content (Without Last Output)

#CONTENTBASIC#

No No Yes

Same output to Report Content (#CONTENT#), but suppresses the results from when the Backup Check last ran

 

Date Generated

#DATE#

No No Yes Date and time of Report 10 Sep 2019 at 13:57:56PM

Logo Image

#LOGO_IMG#

No No Yes Dashboard and Dashboard Report logo image

Tagline Image

#TAG_IMG#

No No Yes Dashboard and Dashboard Report footer image

Client Monthly Report Mail - Problems Found

Variable

Substitution String

From Address

Subject Line

Body

Note Example

Account Name

#ACCOUNT#

Yes Yes Yes Dashboard Name My MSP Dashboard

Client Name

#CLIENT#

Yes Yes Yes Dashboard Client Name Abertay Pharmaceuticals

Month (Text)

#MONTH#

Yes Yes Yes Report's Month March

Year (YYYY)

#YEAR#

Yes Yes Yes Report's Year 2019

Workstation Monitoring

Workstation Client Daily Report: No Problems Found / Problems Found

Variable

Substitution String

From Address

Subject Line

Body

Note

Example

Account Name

#ACCOUNT#

Yes Yes Yes Dashboard Name My MSP Dashboard

Client Name

#CLIENT#

Yes Yes Yes Dashboard Client Name Abertay Pharmaceuticals

Report Summary

#SUMMARY#

No No Yes Overall Client Device status over the report period, including Device uptime information

Report Content

#CONTENT#

No No Yes Detailed Client Device status over the report period, including Checks results

Report Attachment

#ATTACHMENT#

No No Yes Includes the report as an attachment to the email  

Date Generated

#DATE#

No No Yes Date and time of Report 10 Sep 2019 at 13:57:56PM

Logo Image

#LOGO_IMG#

No No Yes Dashboard and Dashboard Report logo image

Tagline Image

#TAG_IMG#

No No Yes Dashboard and Dashboard Report footer image

Workstation Client Weekly Report: No Problems Found / Problems Found

Variable

Substitution String

From Address

Subject Line

Body

Note

Example

Account Name

#ACCOUNT#

Yes Yes Yes Dashboard Name My MSP Dashboard

Client Name

#CLIENT#

Yes Yes Yes Dashboard Client Name Abertay Pharmaceuticals

Report Summary

#SUMMARY#

No No Yes Overall Client Device status over the report period

Report Content

#CONTENT#

No No Yes Detailed Client Device status over the report period, including Checks results

Report Attachment

#ATTACHMENT#

No No Yes Includes the report as an attachment to the email  

Date Generated

#DATE#

No No Yes Date and time of Report 10 Sep 2019 at 13:57:56PM

Logo Image

#LOGO_IMG#

No No Yes Dashboard and Dashboard Report logo image

Tagline Image

#TAG_IMG#

No No Yes Dashboard and Dashboard Report footer image

Report Content (Without Last Output)

#CONTENTBASIC#

No No Yes Same output to Report Content (#CONTENT#), but suppresses the results from when the Backup Check last ran  

Weekly Report Backup Check Substitution String

Although not included in the Insert Code drop-downs, the Server and Workstation Weekly Reports include the option to suppress the results from when the Backup Check last ran.

Replace with #CONTENT_BACKUP_CHECK_BASIC#

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