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Mail Template Substitution Strings - Alerts

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This section covers the Mail Template substitution strings available for Server Monitoring, Workstation Monitoring, Service Monitoring and the Patch Management Failed Install Mail.

 

Code

Substitution String

From Address

Subject Line

Body

Agent Problem Alert Mail

Autotask Ticket*

<Autotask>

 

 

 

Client Name

#CLIENT#

 

 

 

Device Name

#DEVICE#

 

 

 

Site Name

#SITE#

 

 

 

Problem

#ERRMSG#

 

 

 

 

Agent Problem Resolution Mail

Autotask Ticket*

<Autotask>

 

 

 

Client Name

#CLIENT#

 

 

 

Device Name

#DEVICE#

 

 

 

Site Name

#SITE#

 

 

 

Problem

#ERRMSG#

 

 

 

 

Patch Management Failed Install Mail

Account Name

#ACCOUNT#

 

 

 

Client Name

#CLIENT#

 

 

 

Site Name

#SITE#

 

 

 

Device Name

#DEVICE#

 

 

 

Error

#ERRMSG#

 

 

 

 

Server Monitoring

Server Error Alert Mail

Client Name

#CLIENT#

 

 

 

Site Name

#SITE#

 

 

 

Device Name

#DEVICE#

 

 

 

Test Name

#TESTNAME#

 

 

 

Test Description

#TESTDESC#

 

 

 

Test Result(s)

#OUTPUT#

 

 

 

Additional Failure information (where available)

#ERRDETAIL#

 

 

 

Autotask Ticket*

<Autotask>

 

 

 

 

Server Recovery Alert Mail

Client Name

#CLIENT#

 

 

 

Site Name

#SITE#

 

 

 

Device Name

#DEVICE#

 

 

 

Test Name

#TESTNAME#

 

 

 

Test Description

#TESTDESC#

 

 

 

Test Result(s)

#OUTPUT#

 

 

 

Error

#ERRDETAIL#

 

 

 

Autotask Ticket*

<Autotask>

 

 

 

 

Restart Windows Service Mail

Client Name

#CLIENT#

 

 

 

Site Name

#SITE#

 

 

 

Device Name

#DEVICE#

 

 

 

Test Name

#TESTNAME#

 

 

 

Test Result(s)

#OUTPUT#

 

 

 

Autotask Ticket*

<Autotask>

 

 

 

 

Data Overdue Alert Mail

Client Name

#CLIENT#

 

 

 

Site Name

#SITE#

 

 

 

Device Name

#DEVICE#

 

 

 

Data Overdue Cross Check Status

#DATA_OVERDUE_CROSS_CHECK_STATUS#

 

 

 

Autotask Ticket*

<Autotask>

 

 

 

 

Data Received Alert Mail

Client Name

#CLIENT#

 

 

 

Site Name

#SITE#

 

 

 

Device Name

#DEVICE#

 

 

 

Autotask Ticket*

<Autotask>

 

 

 

 

Workstation Monitoring

Workstation Error Alert Mail

Client Name

#CLIENT#

 

 

 

Site Name

#SITE#

 

 

 

Device Name

#DEVICE#

 

 

 

Test Result(s)

#CONTENT#

 

 

 

Autotask Ticket*

<Autotask>**

 

 

 

 

Workstation Recovery Alert Mail

Client Name

#CLIENT#

 

 

 

Site Name

#SITE#

 

 

 

Device Name

#DEVICE#

 

 

 

Test Result(s)

#CONTENT#

 

 

 

Autotask Ticket*

<Autotask>**

 

 

 

 

Service Monitoring

Error Alert Mail

Account Name

#ACCOUNT#

 

 

 

Client Name

#CLIENT#

 

 

 

Service Name

#SERVICE#

 

 

 

Error Summary

#ERRSUMMARY#

 

 

 

Error Detail

#ERRDETAIL#

 

 

 

Additional Information

#OUTPUT#

 

 

 

Severity

#SEVERITY#

 

 

 

 

Recovery Alert Mail

Account Name

#ACCOUNT#

 

 

 

Client Name

#CLIENT#

 

 

 

Service Name

#SERVICE#

 

 

 

Error Summary

#ERRSUMMARY#

 

 

 

Error Detail

#ERRDETAIL#

 

 

 

Additional Information

#OUTPUT#

 

 

 

Severity

#SEVERITY#

 

 

 

 

Patch Management Failed Install Mail

Account Name

#ACCOUNT#

 

 

 

Client Name

#CLIENT#

 

 

 

Site Name

#SITE#

 

 

 

Device Name

#DEVICE#

 

 

 

Problem

#ERRMSG#

 

 

 

 

*Autotask Ticket (Legacy)

Autotask Ticket*

Format to allow Alert integration with Autotask

Note:

The Autotask Ticket email alert ticket is not required when PSA Integration is enabled as this uses the Autotask API rather than email to generate tickets.

 

 

<Autotask>

<ID name="Your Autotask(tm) ID goes here"/>

<PW name="Your Autotask(tm) Password goes here"/>

<Customer name="#CLIENT#"/>

<SubIssue name=""/>

</Autotask>