Remote Monitoring & Management Help

Mail Template Substitution Strings - Alerts

This section covers the Mail Template substitution strings available for Server Monitoring, Workstation Monitoring, Service Monitoring, Network Device Monitoring and the Patch Management Failed Install Mail.

General Device Monitoring

Agent Problem Alert Mail

Code Substitution String From Address Subject Line Body Note Example

Autotask Ticket

<Autotask>

No No Yes Autotask XML content See below

Client Name

#CLIENT#

Yes Yes Yes Dashboard Client name Abertay Pharmaceuticals

Device Name

#DEVICE#

Yes Yes Yes Dashboard Device name SERVER101

Site Name

#SITE#

Yes Yes Yes Dashboard Site name Head Office

Problem

#ERRMSG#

No No Yes Cause of the failure Unable to create XML file
   

Agent Problem Resolution Mail

Code Substitution String From Address Subject Line Body Note Example

Autotask Ticket

<Autotask>

No No Yes Autotask XML content See below

Client Name

#CLIENT#

Yes Yes Yes Dashboard Client name Abertay Pharmaceuticals

Device Name

#DEVICE#

Yes Yes Yes Dashboard Device name SERVER101

Site Name

#SITE#

Yes Yes Yes Dashboard Site name Head Office

Problem

#ERRMSG#

Yes Original cause of the failure Unable to create XML file

Server Monitoring

Server Error Alert Mail

Code Substitution String From Address Subject Line Body Note Example

Client Name

#CLIENT#

Yes Yes Yes Dashboard Client name Abertay Pharmaceuticals

Site Name

#SITE#

Yes Yes Yes Dashboard Device name SERVER101

Device Name

#DEVICE#

Yes Yes Yes Dashboard Site name Head Office

Test Name

#TESTNAME#

No Yes Yes Check name Disk Space Check - drive C:

Test Description

#TESTDESC#

No No Yes Check descriptive name Disk Space Check - drive C:

Test Result(s)

#OUTPUT#

No No Yes Check result information Total: 126.90GB, Free: 1.02GB

Error Detail

#ERRDETAIL#

No No Yes

Additional result information (where available)

Status can not be determined

Autotask Ticket

<Autotask>

No No Yes Autotask XML content See below

Server Recovery Alert Mail

Code Substitution String From Address Subject Line Body Note Example

Client Name

#CLIENT#

Yes Yes Yes Dashboard Client name Abertay Pharmaceuticals

Site Name

#SITE#

Yes Yes Yes Dashboard Device name SERVER101

Device Name

#DEVICE#

Yes Yes Yes Dashboard Site name Head Office

Test Name

#TESTNAME#

No Yes Yes Check name Disk Space Check - drive C:

Test Description

#TESTDESC#

No No Yes Check descriptive name Disk Space Check - drive C:

Test Result(s)

#OUTPUT#

No No Yes Check result information Total: 126.90GB, Free: 1.02GB

Error Detail

#ERRDETAIL#

No No Yes

Additional result information (where available)

Status determined

Autotask Ticket

<Autotask>

No No Yes Autotask XML content See below

Restart Windows Service Mail

Restart Service Mail

Code Substitution String From Address Subject Line Body Note Example

Client Name

#CLIENT#

Yes

Yes

Yes

Dashboard Client name Abertay Pharmaceuticals

Site Name

#SITE#

Yes

Yes

Yes

Dashboard Device name SERVER101

Device Name

#DEVICE#

Yes

Yes

Yes

Dashboard Site name Head Office

Test Name

#TESTNAME#

No

Yes

Yes

Check name Windows Service Check - Print Spooler

Test Result(s)

#OUTPUT#

No No

Yes

Check result information There have been 5 consecutive restarts.

Autotask Ticket

<Autotask>

No No

Yes

Autotask XML content See below

Server: Data Overdue / Data Received Alerts

Data Overdue Alert Mail

Code Substitution String From Address Subject Line Body Note Example

Client Name

#CLIENT#

Yes

Yes

Yes

Dashboard Client Name Abertay Pharmaceuticals

Site Name

#SITE#

Yes

Yes

Yes

Dashboard Site Name Head Office

Device Name

#DEVICE#

Yes

Yes

Yes

Dashboard Device Name SERVER101

Data Overdue Cross Check Status

#DATA_OVERDUE_CROSS_CHECK_STATUS#

No No

Yes

Status of the Data Overdue Cross Check Inactive

Autotask Ticket

<Autotask>

No No

Yes

Autotask XML content See below

Data Received Alert Mail

Code Substitution String From Address Subject Line Body Note Example

Client Name

#CLIENT#

Yes

Yes

Yes

Dashboard Client Name Abertay Pharmaceuticals

Site Name

#SITE#

Yes

Yes

Yes

Dashboard Site Name Head Office

Device Name

#DEVICE#

Yes

Yes

Yes

Dashboard Device Name SERVER101

Autotask Ticket

<Autotask>

No No

Yes

Autotask XML content See below

Workstation Monitoring

Workstation Error Alert Mail

Code Substitution String From Address Subject Line Body Note Example

Client Name

#CLIENT#

Yes

Yes

Yes

Dashboard Client Name Abertay Pharmaceuticals

Site Name

#SITE#

Yes

Yes

Yes

Dashboard Site Name Head Office

Device Name

#DEVICE#

Yes

Yes

Yes

Dashboard Device Name SERVER101

Test Result(s)

#CONTENT#

No

No

Yes

Check results.

Contains results for all Checks that failed in the same cycle.

 

Backup Check - Backup & Recovery
Backup status can not be determined
Drive Space Change Check - drive C:
Total: 40.00GB, Free: 22.39GB, Change: 25%
Drive Space Change Check - drive D:
Total: 20.08GB, Free: 9.45GB, Change: 11%

Autotask Ticket

<Autotask>**

No

No

Yes

Autotask XML content See below

Workstation Recovery Alert Mail

Code Substitution String From Address Subject Line Body Note Example

Client Name

#CLIENT#

Yes

Yes

Yes

Dashboard Client Name Abertay Pharmaceuticals

Site Name

#SITE#

Yes

Yes

Yes

Dashboard Site Name Head Office

Device Name

#DEVICE#

Yes

Yes

Yes

Dashboard Device Name SERVER101

Test Result(s)

#CONTENT#

No

No

Yes

Check results.

Contains results for all previously failed Checks that passed in the same cycle.

Backup Check - Backup & Recovery
Backup status can not be determined
Drive Space Change Check - drive C:
Total: 40.00GB, Free: 22.39GB, Change: 25%
Drive Space Change Check - drive D:
Total: 20.08GB, Free: 9.45GB, Change: 11%

Autotask Ticket

<Autotask>**

No

No

Yes

Autotask XML content See below

Network Device Monitoring

Network Device Error Alert Mail

Code Substitution String From Address Subject Line Body Note Example

Client Name

#CLIENT#

Yes

Yes

Yes

Dashboard Client Name Abertay Pharmaceuticals

Site Name

#SITE#

Yes

Yes

Yes

Dashboard Site Name Head Office

Device Name

#DEVICE#

Yes

Yes

Yes

Dashboard Device Name SNMP_Switch

Test Result(s)

#CONTENT#

No

No

Yes

Output from all Checks Interface Check - Slot: 0 Port: 2 Gigabit - Level, Slot: 0 Port: 4 Gigabit - Level, Slot: 0 Port: 5 Gigabit - Level, Slot: 0 Port: 6 Gigabit - Level, Slot: 0 Port: 7 Gigabit - Level, Slot: 0 Port: 8 Gigabit - Level SNMP Check - System Name - 9b2c86b7-d09c-4e69-a492-012094f91f06.sysName SNMP Check - Device - sysUpTime - a77a703f-42dd-4ca2-a9db-e7cb0d8b048b.sysUpTime

Autotask Ticket

<Autotask>**

No

No

Yes

Autotask XML content See below

Network Device Recovery Alert Mail

Code Substitution String From Address Subject Line Body Note Example

Client Name

#CLIENT#

Yes

Yes

Yes

Dashboard Client Name Abertay Pharmaceuticals

Site Name

#SITE#

Yes

Yes

Yes

Dashboard Site Name Head Office

Device Name

#DEVICE#

Yes

Yes

Yes

Dashboard Device Name SNMP_Switch

Test Result(s)

#CONTENT#

No

No

Yes

Output from all Checks Interface Check - Slot: 0 Port: 2 Gigabit - Level, Slot: 0 Port: 4 Gigabit - Level, Slot: 0 Port: 5 Gigabit - Level, Slot: 0 Port: 6 Gigabit - Level, Slot: 0 Port: 7 Gigabit - Level, Slot: 0 Port: 8 Gigabit - Level SNMP Check - System Name - 9b2c86b7-d09c-4e69-a492-012094f91f06.sysName SNMP Check - Device - sysUpTime - a77a703f-42dd-4ca2-a9db-e7cb0d8b048b.sysUpTime

Autotask Ticket

<Autotask>**

No

No

Yes

Autotask XML content See below

Service Monitoring

Error Alert Mail

Code Substitution String From Address Subject Line Body Note Example

Account Name

#ACCOUNT#

Yes Yes

Yes

Dashboard Name My MSP Dashboard

Client Name

#CLIENT#

Yes Yes

Yes

Dashboard Client Name Abertay Pharmaceuticals

Service Name

#SERVICE#

No No

Yes

Service Name Office 365

Error Summary

#ERRSUMMARY#

No No

Yes

Failure summary License quota

Error Detail

#ERRDETAIL#

No No

Yes

Information on the failure

5 of 5 licenses are in use for your Office 365 subscription

Additional Information

#OUTPUT#

No No

Yes

Additional result information (where available)

Status determined

Severity

#SEVERITY#

No No

Yes

Severity level Critical

Recovery Alert Mail

Code Substitution String From Address Subject Line Body Note Example

Account Name

#ACCOUNT#

Yes

Yes

Yes

Dashboard Name My MSP Dashboard

Client Name

#CLIENT#

Yes

Yes

Yes

Dashboard Client Name Abertay Pharmaceuticals

Service Name

#SERVICE#

No

No

Yes

Service Name Office 365

Error Summary

#ERRSUMMARY#

No

No

Yes

Original failure summary License quota

Error Detail

#ERRDETAIL#

No

No

Yes

Information on the original failure

5 of 5 licensees are in use for your Office 365 subscription

Additional Information

#OUTPUT#

No

No

Yes

Additional result information (where available)

Status determined

Severity

#SEVERITY#

No

No

Yes

Severity level Critical

Patch Management

Patch Management Failed Install Mail

Code Substitution String From Address Subject Line Body Note Example

Account Name

#ACCOUNT#

Yes

Yes

Yes

Dashboard name My MSP Dashboard

Client Name

#CLIENT#

Yes

Yes

Yes

Dashboard Client name Abertay Pharmaceuticals

Site Name

#SITE#

Yes

Yes

Yes

Dashboard Site name Head Office

Device Name

#DEVICE#

Yes

Yes

Yes

Dashboard Device name SERVER101

Problem

#ERRMSG#

No

No

Yes

Information on the failed patch Security Update for Windows 7 (KB2620704).
The process cannot access the file because it is being used by another process (32)

Autotask Ticket (Legacy)

The Autotask Ticket email alert Ticket is not required where PSA Integration is enabled for your Dashboard. The PSA integration uses the Autotask API rather than email to generate Tickets in its system.

<Autotask>
          <ID name="Your Autotask(tm) ID goes here"/>
          <PW name="Your Autotask(tm) Password goes here"/>
          <Customer name="#CLIENT#"/>
          <SubIssue name=""/>
</Autotask> 

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