Application Monitoring

We provide a comprehensive suite of easy to set up and quick to use application performance monitoring tools for all types of critical applications. The application monitoring tools allow you to monitor packages (i.e. Accounting, Payroll, CRM systems) as well as any "home-grown" or purpose built business applications.

There is no limit on what you monitor. Application Monitoring has the flexibility that allows you to tailor event alerting precisely to your needs. You deliver outstanding service at less cost by staying focused on the big problems that affect Application Performance.

Windows Services

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The Windows Service Check monitors the state of the specified Windows Service generating an alert when any problems are discovered, for example whether the specified application’s service is stopped, in the process of stopping or is not accessible.

When configuring the check the usual suspects are automatically populated but any service on the server may be monitored.

The Agent incorporates the option to restart a service when it is in the "stopped" state (either stopped unexpectedly or stopped manually) to ensure that all essential services are running. (Services that have been disabled will not be restarted).

Linux Daemons

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The Linux Daemon Check monitors the state of the specified daemon generating an alert when any problems are discovered, for example whether the specified application’s service is stopped, in the process of stopping or is not accessible.

The Agent incorporates the option to restart a daemon when it is in the "stopped" state (either stopped unexpectedly or stopped manually) to ensure that all essential daemons are running. (Daemons that have been disabled will not be restarted).

OS X Daemons  

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The OS X Daemon Check monitors the state of the specified daemon generating an alert when any problems are discovered, for example whether the specified application’s service is stopped, in the process of stopping or is not accessible.

Roll Your Own Event Log Check

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The Event Logs are repositories of information that have detailed data on the status of the system written to them by applications and Windows components.

The Event Log Check monitors the Event Logs and can be configured to query a specific Event Log based on the following indicators Event ID, Event Type, Event Source and Description. Alerting where the specified information is, or is not, discovered in an Event Log entry.

The Check is available as both a 24x7 and Daily Safety Check as there may be Events you wish to be alerted to as soon as they occur, for example those recorded as critical events or license failures, as well as those that only happen once a day, for example where a backup job has completed or an Antivirus program updated.

Process

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The Process Check [Linux | Mac ] is designed to monitor the number of running instances of the selected process, this check generates an Alert where the process instances are less or greater than the entered threshold.

Log File

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The Log File Check [Linux | Mac] scans through the specified log file generating an Alert where the entered text is discovered and can be used to report back on the status of an application.

Network Services (TCP/IP)

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The TCP Service Check [Windows | Linux] generates an alert when any specified port on an ISP, internal server or external network is either open or closed depending upon the check configuration.

To ensure this check is as versatile as possible we have included a drop-down list containing a number of popular preconfigured Ports and additional ones may be added if required.  Simply configure the check assigning a descriptive name and enter the hostname or IP address you wish to query then enter the Port number in the Port box.

Webpage Application Check

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Where an application publishes to a webpage the Web Page Check [Windows | Linux] ensure that the targeted page is serving up the text you would expect to see. If it's not there, you are alerted that something's amiss with the site.

A number of our customers have expanded upon this check passing their login details along with the URL to login and determine whether the selected text is available from within the application interface.

File Size

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The File Size Check allows you to monitor the size of a group of files, folders (and subfolders) generating an alert when the size of the group is greater or less than the specified threshold and is available as a 24x7 Check for critical files and folders, and as a Daily Safety Check, for non-essential files and folders.

Simply add the required files and folders to the check then enter the threshold figure to begin monitoring.

Backup & Recovery

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Cloud based backup is a natural complement to our service and therefore we have teamed up with SolarWinds Backup (formerly IASO Backup Technology) to add Backup & Recovery. Backup & Recovery can be enabled on individual servers and workstations or, on all servers and workstations at the client or site level, specifying whether or not to backup system state, which files and folders to backup, files to exclude and the backup schedule. Download and launch the Backup Manager from the Dashboard to backup network shares, Exchange Information Stores, SQL Server instances and take application aware VMware (ESX only) snapshots.

Backup & Recovery Documents regularly backs up specific file types on Windows and Mac workstations.

True Delta™ technology searches for changes at disk block level where, on average, only 0.1 - 0.5% of the protected data set will have changed making it highly effective at maximizing bandwidth and storage capacity. LocalSpeedVault™ can provide on-site copy (at no extra cost). Restore (also at disk block level) the last revision or any revision from the last 28-days either online or from the optional LocalSpeedVault™ via Backup Manager launched from Dashboard.

Backup

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This Backup Check queries your client's backup on the days specified to determine the status of the backup ensuring that in the event of any problems on the client’s server there is a backup to restore from.

The check incorporates a Show Backup operation incomplete as successful option so if the backup completes but files are still open this can be treated as successful or unsuccessful.

Although we monitor a number of the industry's leading backup solutions including Backup Exec, ARCServe, and Windows Backup additional products may be monitored via the Windows Event Log Check as mentioned earlier.

Patch Management

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On Windows ensure the application is fully patched with Patch Management, this supports all Microsoft Updates types (not just security) for Microsoft Operating Systems and third-party applications where the application is supported by the selected Patch Management engine.

This provides an effective and efficient solution not only for Microsoft Windows and Office applications security patches, but also non-Microsoft applications such as Adobe Reader, Adobe Flash Player, Mozilla Firefox, Mozilla Thunderbird, Java and more.

For Mac computers, use the Run Managed Patch Automated Task to automatically deploy verified Apple OS and third-party updates for supported products (not including Mac App Store purchases).

WSUS

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The system integrates with Microsoft's Windows Server Update Services (WSUS) a  patch management tool that enables system administrators to deploy Microsoft product updates across their organization from a centralized source, the WSUS server.

The WSUS Check queries the WSUS database for the last synchronization information and reports this back to the Dashboard, along with the number of critical updates that have not yet installed successfully on all computers.

Package Manager Update

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The Package Management Check monitors the package status on the device failing where the number of available, but not yet applied, updates exceeds the specified threshold and supports apt, yast,zypper and yum package management tools.

OS X Update

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The OS X Update Check queries the Operating System through softwareupdate to determine whether there are any Mac software updates available.

The information returned to the Dashboard includes the update Name, Size, whether it is Recommended and if a Reboot is required to install with this available in the Extra information column against the Check.

Scripting

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From Agent 8.2 onwards custom Scripts can be created to monitor the application and applied as 24x7 or Daily Safety Check Script Checks [ Windows | Linux | Mac] or Automated Tasks [WindowsMac] For example the default Running Process script.