Remote Monitoring & Management Help

Backup & Recovery Features and Benefits

Backup & Recovery offers a fast, reliable, automatic, offsite, secure backup solution with a 28 day retention policy which makes your (and your customer's) life easier! No more worrying about on-premised backup failure, or someone missing a crucial tape back-up. The days of lost customer data are gone!

With Backup & Recovery, you can offer your customers an easy way to secure their business data, removing the hassle and stress from on-premise backup solutions.  We give you the convenience and efficiency of the cloud and make sure your customer's precious data is stored safely and securely so they stay in business should disaster strike.

Features and Benefits

Designed to have a low footprint on CPU, bandwidth and storage usage, employing innovative and industry-leading technologies, Backup & Recovery is designed to have minimal impact on your systems and network performance.

The tables below list the most important features and benefits of Backup & Recovery:

Feature Set



True Delta Technology

True Delta Technology reduces backup volume. Incremental backups only include block level changes. You only backup the part of the file that has changed, not the whole document each time.

<1% a day prevents using too much bandwidth to send to Backup & Recoverys’ cloud storage.

<1% a day prevents using excessive cloud storage to store daily backups

<1% a day prevents storing more than 100% of the selected data

Feature Set




Client-side encryption

128 bit AES encryption, standard protocol used for all secure web transactions today:

Client-side encryption

Before sending, the data is encrypted. No need for an extra secure connection or extra security on your storage

No cloud decryption

There is no decryption on the storage

Feature Set



Backup & Recovery Client

Client-side delta discovery

Fast discovery of the changes in directories and even within files, reduce backup windows up to 10 times

Client-side deduplication

Deduplication on a very high level, block based. Prevents sending and storing data unnecessarily

Client-side compression

Prevents sending and storing more data than needed

Client-side cabinet caching

Before sending data to the cloud, it is cached client-side. This greatly reduces bandwidth load, files stored in the cloud and also the CPU overhead required.

CPU optimized client

Performing the backup takes less than 10% of a typical CPUs capacity.

Feature Set



Documents Backup & Recovery for Windows Workstations or Laptops

Fully automated configuration

Simply enable for the workstation, no further configuration is required.

Backs-up selection twice per day

Automatically backs-up data overnight (between 9pm and 6am) and during lunch (between 12pm and 2pm)

Automatically selects and backs-up files based on type

Documents | .DOC | .DOCX | .ODT  | .PAGES | .PDF | .RTF | .TXT | .WPD | .WPS

Presentations | .KEY | .PPS | .PPT  | .PPTX

Spreadsheets | .CSV | .XLR | .XLS | .XLSX

Feature Set



Cloud Storage

Fully audited, highly secure datacenters: Minimized security risks on datacenter usage

Redundant cloud management

Maximum coverage SLA

Datacenter's certifications: ISO 9001-14001-27001-50001, OHSAS 18801, PCI DSS, chapter 9 compliant SSAE16 SOC1

Feature Set



2-Tier Backup

Local Speed Vault

Storing a second local backup on the client-side makes it possible to perform restores using local storage.

For larger datasets, restores will not be limited by the speed of the connection to the cloud

Customers feel safer, not only storing data in the cloud, but also on premise.

Feature Set




Low bandwidth usage

Cabinet technology and low delta’s minimize the usage of the connection, both for backup and restore

Advanced reconnect

When the connection fails during backup, backups will continue when the connection is restored

Advanced bandwidth throttling

Limits the usage of the bandwidth during specific hours

Feature Set



Seed Loading

Perform initial offline backup and upload through Self-Service Seed Loading.

Seed Loading offers the opportunity to speed up the initial backup upload process. Particularly for large datasets or where devices are on a slow or unstable internet connection

Only applies to the initial backup with all subsequent backups upload directly from device

Feature Set



Monitoring and Management

Dashboard monitoring and management

Easily monitor and manage backups with an absolute minimum of time

Dashboard Reporting

View reports containing the Session History and Selection for all or specific customers

Dashboard remote commands

Push settings and commands from the Dashboard to the Backup Manager

Remotely access the Backup Manager

Access the device's Backup & Recovery Manager directly from the Dashboard

Agent auto-update

Automatically update agents from the Dashboard to the latest version of Backup & Recovery

Daily Selected Size Check

Set a soft limit on per day usage and receive notifications when plugins/data sources exceed the configured threshold value

Dashboard user roles/auditing

Different roles can be predefined, supports auditing

Backup Manager advanced scheduling

Enables backups to be scheduled per plugin/data source, per hour or weekly

Easy exclude

Selected file types can be easily excluded from the backup, prevents storing data you do not want to backup

Easy selection

Easily select files to backup through a predefined set

28 day retention policy

You can restore the last revision, or any revision from the last 28 days, either online or from the optional Local Speed Vault.

Delta restore

The absolute minimum delta from the cloud will be retrieved to perform a restore, resulting in very fast restore times


With the Backup & Recovery Archiving Service you can specify a backup set for any device’s data source and designate this as a never to be deleted archive. This way you will always have a snapshot of your customer's date and can recover this from the archive, even if it was deleted weeks ago from the normal backup remediation.

Feature Set



Plugins/Data Sources

Database backups

All supported database backups can be backed-up and restored flat file, though there are some databases that can be processed ‘live’

Oracle databases

Live Oracle backup through RMAN


Application aware snapshot, easy backup and restore of a full machine, even to another ESX host

Network shares

Backup multiple shared folders with one client

Exchange stores

Live Exchange backup at the Information Store level using VSS

Microsoft SharePoint (VSS)

Live SharePoint backup

MySQL database

Select multiple database backup.

System State

System State backup using VSS

Files and folders

Easily select the Files and folders to include in your dataset


Backup and restore Virtual Machines on devices running Hyper-V.

MS SQL databases (VSS)

Backup and restore MS SQL databases

Feature Set



Virtual Disk Recovery

Automatically restore a physical or virtual machine's System State and file level backups to a VMware or Hyper-V compatible virtual machine.

Provide remote assistance to perform a Virtual Recovery at the end-customers location using the end-customer's' VMware or Hyper-V environment.

Perform a Virtual Recovery to an ESX server. The recovered server becomes available to the clients for a short period of time

Perform a Virtual Recovery to a *.VMDK file and ship it on a physical media to a customer

Stage a Virtual Recovery to an ESX server and then perform daily incremental restores to keep a near-line copy for rapid Disaster Recovery purposes

Perform regular, non-disruptive Disaster Recovery testing without a significant hardware or time investment