Issue a Command to the Mobile Device

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Commands can be selected and sent to the mobile device directly from the Dashboard.

Highlight the device in the north pane of the Dashboard, go to the Mobile Device menu and choose the required action from Commands, this menu is also available when right-clicking on a device.

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The options available will depend both on the policy in place on the device and the features available for that Operating System.

Command

Action

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Update Device Information*

Updates the information held on the device in the Dashboard.

Please note the device information is automatically updated daily.

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Update Location Information ***

Requests the current location information from the device.

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Lock Device

Remotely locks the device to prevent access.

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Set Passcode

Changes the passcode required to login to the device, effectively resets the passcode

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Clear Passcode

Removes the passcode from the device.

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Reset/Add Passcode and lock

Resets the passcode, locks the device and generates a PIN viewable in the Commands tab. Effectively sets a passcode on the device if one was not previously configured.

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Remote Ring

Trigger the device's ringtone regardless of volume.

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Remote Wipe**

Erases all data, including any attached SD cards, by resetting the device back to its factory default settings.

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Install Agent App

Retroactively install the app on Microsoft Windows Phone 8.1.

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Once a command is sent to a device it is recorded in the Commands tab of the Dashboard.

Notes

*

Apple iOS: please be aware when installing MobileGuardian on Apple iOS the Summary information is retrieved from the device but to populate the Apps section it is necessary to run the Update Device Information command. Otherwise the Apps information is retrieved at the next scheduled device information update.

Although Microsoft Windows Phone 8.1 does not support an Update Device Information command, if a setting must be pushed to the phone straightaway, the user can access settings, workplace, mobileguardian and click the sync now button to retrieve and apply any pending configurations.

**

Google Android: Remote Wipe Device, the option to run the app with administrative privileged must be accepted by the user to allow the device to be remotely wiped.

For Apple iOS we utilize the device’s in-built MDM framework APIs which are controlled via the Apple Push Notification Service (APNS) and to permit the APNS traffic when connecting via Wi-Fi specific ports must be open in the firewall.