Remote Monitoring & Management Help

Apple iOS Provisioning

Apple iOS Mobile Device Management utilizes a configuration policy.

After the mobile device is added to the Dashboard, the specified user receives an invitation email (and where selected SMS) containing a provisioning link.

When the user opens the provisioning link from their mobile device they are automatically offered the version of MobileGuardian applicable to its Operating System: Apple iOS, Google Android or Windows Phone 8.1.

For Apple iOS the provisioning link includes brief instructions for the user on how to enrol their device by clicking on the Download for your iOS device link to initiate the transfer of the required files to install the Mobile Device Management configuration profile.

mdm_ios_provision

For Apple iOS we retrieve the required provisioning files via the Apple Push Notification Service (APNS) and to permit the APNS traffic when connecting via Wi-Fi specific ports must be open in the firewall.

Apple iOS only supports the use of one Mobile Device Management solution at a time. Where a third-party Mobile Device Management product is already installed on a device, you will receive a "Profile installation failed as Mobile Device Management is already installed" error message when attempting to deploy Mobile Guardian.