Remote Monitoring & Management Help

MobileGuardian Information

This section provides information on Mobile Device Management's MobileGuardian.

Supported Operating Systems information, download and install size


Operating System

Supported Versions

Installs as

File Type

ios_icon

Apple iOS

7+

Configuration Profile

mobileconfig

App **

ipa

android_icon

Google Android *

4.0+

Ice Cream Sandwich

App

apk

windows_icon

Microsoft Windows Phone

8.1

Please be aware that Windows 10 is currently unsupported.

App (Background Task)

appx

Built-in MDM client

-

Data Upload

The volume of data uploaded to the Dashboard will vary depending on the features enabled, whether any commands were sent to the device and the returned information. For example, we observed that the average data usage over a twenty four hour period for a Google Android device with all features enabled was around 0.4MB.

Please be aware that internet access (3G, 4G or WiFi) is required for the mobile device to communicate with the Dashboard.

Data Update Schedule

Data

Interval

Data

Interval

Device Time

Hourly

Call History

Daily

GPS Enabled

Hourly

Data Usage

Daily

Location

Hourly

Device Information

Daily

Network Enabled

Hourly

SMS History

Daily

Storage Information

Hourly

Wi-Fi Enabled

Hourly

For Apple iOS and Google Android the Update Device Information command may be used to immediately retrieve this information from the device and update the Dashboard accordingly.

Please note, release information for Mobile Device Management is included in the Dashboard Release Notes section.