Remote Monitoring & Management Help

Mobile Device Management Dashboard

The Mobile Devices north pane includes details on the:

Operating System

Apple iOS

ios_icon

Google Android

android_icon

Microsoft Windows Phone 8.1

windows_icon

Device Type

Phone

phone_icon

Tablet

tablet_icon

Client

The Client the mobile device is registered against


Site

The associated Site


Device

The designation of the device


Policy Type/Ownership

Company (COD)

mdm_cod

Employee (BYOD)

client_icon

User

User name and email address


Phone Number

Phone Number (where applicable)


Activation Code

The code associated with the unregistered mobile device


Last Response

The last time the device communicated with the Dashboard


Last Boot Time

When the device last rebooted


Mobile devices may be filtered from the drop-down to show All Mobile Devices, Active Devices and Unregistered Devices.

mdm_registered

The lower pane contains information on the selected device and depending on the policy these may include its Summary details, mobile Data Usage information,Calls and Messages logs, installed Apps, device’s Location as well as any Commands that have been sent to the device.

mdm_device_summary

Please note the returned information is dependent upon the device’s Operating System and enabled management options.

For Apple iOS and Microsoft Windows Phone 8.1 the Last Response Time displayed in the north pane relates to communication from the device's built-in MDM protocol or client, whilst the Last Response Time in the Summary tab is from the MobileGuardian app.