Remote Monitoring & Management Help

Install Agent App

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Where the user accidentally deleted the MobileGuardian app or it was not installed as part of the activation process a command can be issued from the Dashboard to retroactively install the app on Microsoft Windows Phone 8.1.

Choose the target device(s) in the north pane of the Dashboard (using shift+click or ctrl+click to select multiple devices) and from the Mobile Devices drop-down (or right-click on one of the selected devices) go to Commands, Install Agent App.

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After issuing the install instruction, the Commands tab shows the status of the Install Agent App command.

mdm_install_agent_app_command

Once installed, ensure the user opens the MobileGuardian app where required to authorize location and configure the background task.