Remote Monitoring & Management Help

Managed Antivirus URLs

Managed Antivirus regularly communicates with the Dashboard and definition servers to:

  • Retrieve updated Protection Policies
  • Upload scan results
  • Receive commands (Run Scan etc.)
  • Download the latest definition update files

For Windows, communication problems result in a File not found message displayed in the Managed Antivirus Check. Indicating either the Protection Policy or definition files were not downloaded.

To ensure communication with the Dashboard and servers, we suggest whitelisting the following Managed Antivirus and definition download URLs over HTTP and HTTPS.

Bitdefender Engine

COMMUNICATION URLS

Dashboard Territory

URL

Server Location

Asia, Australia

ap-southeast-2.breckenridge.remote.management

Australia

breck-ap-southeast-2-svc.logicnow.us

cannonball-ap-southeast-2-push.logicnow.us


Europe, France (.fr), France1, Ireland, Poland, United Kingdom

eu-west-1.breckenridge.remote.management

Ireland

breck-eu-west-1-svc.logicnow.us

cannonball-eu-west-1-push.logicnow.us

Germany

eu-central-1.breckenridge.remote.management

Germany

breck-eu-central-1-svc.logicnow.us

cannonball-eu-central-1-push.logicnow.us


Americas, United States

us-west-2.breckenridge.remote.management

United States

breck-us-west-2-svc.logicnow.us

cannonball-us-west-2-push.logicnow.us

Bitdefender Engine - File and Definition Update Servers

breck-update.logicnow.us

breck-files.logicnow.us

data.cdn-sw.net

Whitelist Domains (Recommended)

To simplify firewall configuration and minimize the impact of future URL changes, we suggest whitelisting the following domains:

*.remote.management

*.logicnow.us

*.cdn-sw.net

*.bitdefender.net

*.bitdefender.com

*.v1.bdnsrt.org

VIPRE Engine

Dashboard Territory Managed Antivirus Dashboard

Americas

am.mav.system-monitor.com

https://www.am.remote.management/dashboard/

Asia

asia.mav.system-monitor.com

https://wwwasia.system-monitor.com/dashboard/

Australia

australia.mav.system-monitor.com

https://www.system-monitor.com/dashboard/

Europe

europe.mav.system-monitor.com

https://wwweurope1.systemmonitor.eu.com/dashboard/

France (.fr)

france.mav.system-monitor.com

https://wwwfrance.systemmonitor.eu.com/dashboard/

France1

fr1.mav.system-monitor.com

https://wwwfrance1.systemmonitor.eu.com/dashboard/

Germany

de1.mav.system-monitor.com

https://wwwgermany1.systemmonitor.eu.com/dashboard/

Ireland

ie.mav.system-monitor.com

https://wwwireland.systemmonitor.eu.com/dashboard/

Poland

pl1.mav.system-monitor.com

https://wwwpoland1.systemmonitor.eu.com/dashboard/

United Kingdom

uk.mav.system-monitor.com

https://www.systemmonitor.co.uk/dashboard/

United States

us.mav.system-monitor.com

https://www.systemmonitor.us/dashboard/

VIPRE Engine Definition Update Servers

updates.sunbeltsoftware.com

ec.sunbeltsoftware.com

ec.threattrack.com

 

If unsure of your Dashboard account's territory.

  • Look at the URL used to access your Dashboard as this may include a region reference, or
  • If the URL does not mention a region, for example a custom domain, attempt to login to one of the above URLs, or
  • Where problems are still experienced determining the region from a custom Dashboard URL. Open a command prompt or terminal on the device. Then perform an nslookup on the custom Dashboard URL:

nslookup dashboard.custom.domain

...

Non-authoritative answer:

Name: dashboard.systemmonitor.co.uk

...

What do you want to do?