Remote Monitoring & Management Help

Managed Antivirus Quick Start Guide

This section provides a Quick Start Guide to setup and user the Managed Antivirus feature covering the following information along with links back to the main Help section for further detail:

  • Update or Install the Advanced Monitoring Agent
  • Designate a Site Concentrator (if required)
  • View and Configure Protection Policies
  • Enable Managed Antivirus
  • Uninstall Existing Antivirus Products
  • Reboot
  • Run Scans
  • View Managed Antivirus Information
  • Edit Managed Antivirus Settings including Migrate Engine
  • Disable Managed Antivirus

Update or Install the Advanced Monitoring Agent

The available Managed Antivirus engines depend on the Monitoring Agent installed on the device.

Bitdefender

  • Windows Agent 9.10
  • Mac Agent 3.2.0

VIPRE

  • Windows Agent 8.8

To manually update or install the required Advanced Monitoring Agent version.

  1. Log onto the Dashboard
  2. Go to Agent > Download Agent
  3. Select the required Agent version from the menu to download
  4. Run the Agent installer on each device to use Managed Antivirus
    • New device: follow the setup wizard
    • Existing Agent: the program updates the existing files whilst retaining the current settings

For Windows network-wide Agent deployment use the Group Policy installer. For end-user one-click Windows or Mac Agent installs use the Remote Worker installer.

  1. Go to Agent > Download Agent > Download Site Installation Package
  2. Select the Client and Site combination along with the Agent version
  3. Download the required package

To Update the Agent directly from the Dashboard.

Multiple Devices

  1. Go to Agent > Agent Auto-update Settings
  2. Select the Device level to update. Overall device type (Server or Workstation) down to individual devices
  3. Save to apply

Agent Auto-update Settings deployments are not available for RC (Release Candidate) Agents

Individual Devices

  1. Right-click on the device in the north pane (or from the Server, Workstation or Mixed drop-down)
  2. Go to Edit <device-type>
  3. Choose the Update Agent version
  4. OK to apply

The update process begins the next time the Agents check in.

For supported Operating Systems visit Monitoring Agent and System Requirements

Designate a Site Concentrator (if required)

Antivirus laboratories develop new detection methods to combat new threats which can result in frequent virus signature definition database releases. Even multiple releases within the same day.

To ensure monitored computers are fully protected, Managed Antivirus automatically updates to the latest virus signature based on its Protection Policy schedule. Checking for updates every few hours then downloading new definitions when available.

If there are a large number of Windows workstations or servers at a site, you can assign one as the Site Concentrator. The Site Concentrator acts as a repository for all Windows Monitoring Agents on the network. It downloads and caches files, both for Managed Antivirus and other features. This includes the initial Antivirus pattern definition file and any incremental difference updates. Once in the Site Concentrator, the Windows Monitoring Agents on the network can retrieve the files from there. Rather than download from the internet and helping to reduce network traffic.

To act as the Site Concentrator the device requires Windows Monitoring Agent v8.8 (or later), installed in Server Mode.

To designate a device as the Site Concentrator.

  1. Expand the Client in the left Monitoring & Management pane
  2. Right-click on the target Site (or highlight the Site and go to Edit)
  3. Select Edit Site
  4. Go to the Site Concentrator tab
  5. Choose the device from the drop-down then populate the Site Concentrator fields
  6. OK to save and apply

Note: Off-site - Laptops

The Site Concentrator may not always be reachable from off-site devices. To ensure these machines always have the latest definition files regardless of location, the Managed Antivirus update behavior differs slightly between engines.

  • Bitdefender – attempts to retrieve the required files from the Site Concentrator. Where unreachable, Managed Antivirus goes direct for updates.
  • VIPRE – always goes direct for updates when laptop installation detected. Regardless of whether a Site Concentrator is in place for the Site.

View and Configure Protection Policies

Protection Policies control every aspect of Managed Antivirus. Including the type of protection offered, scan frequency, remediation action and customer interaction. Default policies are available for both the Bitdefender and VIPRE engines, or setup your own custom policies to match both you and your customer's protection needs.

Bitdefender policies are common to both Windows and Mac installations with only those settings supported by the computer's Operating System applied.

To view and manage policies on the Dashboard.

Go to Settings > Managed Antivirus > Protection Policy

  • Edit (view) default policies
  • Manage (Add, Edit (view) or Delete) custom policies
  • Migrate your VIPRE policies to their Bitdefender equivalent

Add

  1. Click New
  2. Select the engine from the drop-down
  3. Enter a Policy Name for identification
  4. Choose an existing policy to Base policy on and the Policy Type (Bitdefender only)
  5. Add to confirm
  6. Proceed to the policy dialog to setup all elements of the protection
  7. Save to create

Edit

  1. Highlight the target policy
  2. Click Edit or double-click on the policy to display its configuration screen
  3. Make changes
  4. Save to apply

Delete

  1. Highlight the target policy
  2. Click Delete
  3. Confirm the policy's removal when prompted

You cannot delete default, or currently in use policies.

Migrate Policy

The Migrate option automatically maps the configuration of a VIPRE policy to a new Bitdefender policy.

  1. Highlight the target VIPRE policy
  2. Click the now active Migrate button
  3. Review the new Bitdefender policy configuration dialog. The policy contains the settings copied over from the source VIPRE policy (where available)
  4. Apply any required tweaks or updates to the policy
  5. Save to create

Enable Managed Antivirus

Tailor Managed Antivirus deployment to match the company's precise protection requirements. Enable Managed Antivirus on every Windows server or Windows and Mac workstation across the customer base, at selected Clients or Sites, down to individual computers.

Managed Antivirus is Policy driven. Servers and workstations inherit policies from a site. Sites inherit policies from a client. Clients inherit policies for all servers and workstations.

The Protection Policy drop-down only displays policies for the selected device type and engine.

Multiple Devices, Clients and Sites

  1. Go to Settings > Managed Antivirus > Settings
  2. Select the Device level to update. Overall device type (Server or Workstation) down to individual devices
  3. Turn Setting: On
  4. Choose the required Engine (where available)
  5. Select the Policy from the device type drop-downs
  6. VIPRE: configure Installation Settings including conflicting antivirus removal (Windows only)
  7. OK to save and apply or Reset to clear the current changes

Individual Devices

  1. Right-click on the device in the north pane (or from the Server, Workstation or Mixed drop-down)
  2. Go to Edit <device-type>
  3. Navigate to the Managed Antivirus section
  4. Turn Setting: On or Use Policy Setting (if On)
  5. Choose the required Engine (where available)
  6. Select the Policy from the device type drop-downs
  7. VIPRE: configure Installation Settings including conflicting antivirus removal (Windows only)
  8. OK to save and apply or Reset to clear the current changes

Bitdefender: "Automatically remove conflicting antivirus products" settings are inherited from the Protection Policy

Managed Antivirus (Bitdefender) on Macs

To ensure full protection. The user must authorize Bitdefender's access to the computer.

Review End user actions: macOS High Sierra (10.13) and later for further information.

Uninstall Existing Antivirus Products (Windows Only)

Running Antivirus solutions side-by-side on the same computer can prove catastrophic. The programs will not only severely affect performance, but can also cause conflicts. For example, one program continually scans the other, both programs attempt to neutralize the same threat or one product may detect the other as a threat and try to remove it.

To avoid this scenario, Managed Antivirus will not install where it detects another antivirus product on the computer. This includes standalone VIPRE or Bitdefender installs.

Any incompatible products on Managed Antivirus enabled computers appear in the device's Summary tab.

To install Managed Antivirus, first remove any incompatible products and reboot the computer to remove any remnants of the product held in memory. For example, Active Protection.

Manual Removal

Manually remove the existing product by running the uninstaller on each device. Or via the Summary tab on the Dashboard. This removes the existing solution and replaces it with Managed Antivirus.

  1. Select the device in the north pane of the Dashboard
  2. Go to its Summary tab
  3. Navigate to Managed Antivirus - Not Compatible – PRODUCT NAME detected
  4. Click the force installation link (where supported)

Automatic Removal: Competitor Antivirus Removal Tool (CART)

As this can be a time-consuming process, particularly when dealing with a large fleet of servers or workstations. You can automatically remove any incompatible Antivirus solutions (where supported) through CART. Choose whether to automatically removed any conflicting Antivirus products then select the reboot behavior.

  • VIPRE: configured under Installation Settings when enabled Managed Antivirus
  • Bitdefender: managed through Protection Policies

Only supported Antivirus products are detected and any unsupported solutions will require manual removal via that product’s uninstaller.

Reboot

The Dashboard indicates when a computer requires a reboot to continue the installation. This appears in the north pane Reboot column, WallChart and the Summary tab.

To initiate a restart

  1. Select the target device(s) in the north pane. Shift and left-click for a range, Control and left-click for specific computers
  2. Right-click on one of the selection (or from the Servers, Workstations or Devices drop-down)
  3. Choose Reboot > Now or Later. Multiple Devices: confirm the devices and schedule after selecting Later

The computer may require a further reboot to complete the Managed Antivirus installation after removing the existing Antivirus solutions,

Run Scans

Quick and Deep scans run based on the computer's Protection Policy schedule. To control scans there is also the option to start, pause, resume and cancel scans from the Dashboard.

  1. Select the target device(s) in the north pane. Shift and left-click for a range, Control and left-click for specific computers
  2. Right-click on one of the selection (or from the Servers, Workstations or Devices drop-down)
  3. Choose Managed Antivirus and select the scan action. For example, Quick Scan

Depending on the Protection Policy settings, the end-user can also manage manual scans.

Additional options in the device's context menu:

  • Update Threat Definitions

Bitdefender

  • Snooze Antivirus for the scheduled period
  • Detect Competing Products and report this information in the Summary tab

VIPRE

  • Detect Installed Products and initiate a product removal

Managed Antivirus Scans run based on the local time of the computer.

View Managed Antivirus Information

Dashboard

Managed Antivirus Check

The Managed Antivirus Check monitors the Managed Antivirus Agent on each device. This checks is automatically added when Managed Antivirus installs.

Failure conditions for the Check include:

  • Quarantine of a threat that requires intervention
  • Managed Antivirus Agent stops uploading data
  • The Check has not run for the configured number of days on an Active Protection disabled device. Protection Policy settings include the number of days threshold

Click the More Information against the Managed Antivirus Check in the Checks tab on the Dashboard. This returns:

  • Number of items in quarantine
  • When the Managed Antivirus Agent on that device last uploaded data
  • Active Protection Status
  • Date and time of the last Quick and Deep scans
  • Type of scan currently running (where applicable)

Antivirus Tab

The Antivirus tab becomes available once Managed Antivirus installs on a Windows or Mac computer. This tab contains information on discovered Threats, Scans and Quarantine items. Depending on the section and engine, additional options may be available. From adding a Policy exclusion directly from the Threats tab. To performing Actions on Quarantine items.

Reports

The Dashboard Reports menu contains three Managed Antivirus Reports.

Threat Report: displays information on the detected threats based on the Client, Site and timeframe selection.

Protection Report: provides information on those Antivirus products an Antivirus Update Check is enabled for. Filter the results by Product, Client, Site and Device.

Quarantine Report: show those threats currently in quarantine filtered by Client and Site.

Edit Managed Antivirus Settings including Migrate Engine

Once installed. It may be necessary to revisit the Managed Antivirus settings. For example, change the assigned Protection Policy, select a different scan engine (replace VIPRE with Bitdefender) or move an individual device from Inherited to On. For example. where the device is to use a separate Protection Policy to the other devices.

Multiple Devices, Clients and Sites

  1. Go to Settings > Managed Antivirus > Settings
  2. Select the Device level to update. Overall device type (Server or Workstation) down to individual devices
    • Policy: select the new Policy from the device type drop-downs

    • Migration: choose the required Engine (where available - Windows only)

  3. OK to save and apply or Reset to clear the current changes

Individual Devices

  1. Right-click on the device in the north pane (or from the Server, Workstation or Mixed drop-down)
  2. Go to Edit <device-type>
  3. Navigate to the Managed Antivirus section
    • Policy: select the new Policy from the device type drop-downs

    • Migration: choose the required Engine (where available - Windows only)

  4. OK to save and apply or Reset to clear the current changes

Migrating between scan engines removes on a Windows computer the Managed Antivirus Check. The Check for the new engine is automatically added as part of the migration which also removes the existing engine along with its Dashboard history.

Like all antivirus solution removals, migration requires a reboot to remove any remnants of the uninstalled product. Including those stored in memory, for example, Active Protection.

Disable Managed Antivirus

Like its deployment, Managed Antivirus can be removed across the entire customer base on every Windows server or workstation, at selected Clients or Sites down to individual computers. Please be aware that Managed Antivirus requires a device reboot to complete uninstall process.

Multiple Devices, Clients and Sites

When no longer required. Remove Managed Antivirus from every device across the customer base, at selected Clients or Sites, down to individual computers.

  1. Go to Settings > Managed Antivirus > Settings
  2. Select the Device level to update. Overall device type (Server or Workstation) down to individual devices
  3. Turn Setting: Off
  4. OK to save and apply or Reset to clear the current changes

Individual Devices

  1. Right-click on the device in the north pane (or from the Server, Workstation or Mixed drop-down)
  2. Go to Edit <device-type>
  3. Navigate to the Managed Antivirus section
  4. Turn Setting: Off or Use Policy Setting (if Off)
  5. OK to save and apply or Reset to clear the current changes

Managed Antivirus requires a device reboot to complete uninstall process

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