Remote Monitoring & Management Help


There may be legitimate files, folders and processes detected by Managed Antivirus scans as a threat. To ignore these files when scanning, add them files to the Exceptions list. For visibility the window displays the Exception Type (File / Process, Folder, File Extension) along with the entered Value.

Where configured, exclusions are applied to File, On-Access and On-Demand scans including Quick and Deep scans. Only process exclusions apply to Behavioral scans,

Windows Exclusions
Bitdefender partners with Microsoft to create smart exclusions based on Microsoft recommendations. Each Protection Policy includes these smart exclusions in the background, so they do not appear in its Exclusions list. Smart exclusions negate the need to create different policies for different Operating System types. Unless the policies are to include custom exclusions or settings that only apply to specific Operating systems.


  1. Click Add
  2. Select the Exception Type from the drop-down
  3. Exception Type Note

    File / Process

    To exclude a file or process from scans enter its full path.


    To exclude a folder from scans enter its full path.

    File Extension

    To exclude a file extension from scans enter its extension. e.g. jpg, txt, avi, png

  4. Populate the exception fields
  5. Save to store the exclusion

File / Process and Folder Exceptions support Windows environmental variables, for example %PROGRAMFILES%, %WinDir% etc.

You can add file, folder or process exclusions using the following UNC path syntaxes:


System variables are only supported at the beginning of the path, they cannot be added later in the path sequence. For example, enter %LOCALAPPDATA%\Folder1\File.exe not C:\Users\Someone\%LOCALAPPDATA%\Folder1\File.exe.

Exclusions - Supported Windows System Variables contains a list of the more commonly used and supported Windows system variables.

Exclusions prevent Managed Antivirus from scanning the entered exceptions. To prevent the introduction of a potential security vulnerability, we suggest that you check the planned exclusion to make sure it is not one commonly targeted by malware.

Illegal Characters

Bitdefender only supports the use of environmental variables in exceptions. All other wildcards are currently unsupported. As such, you cannot use any of the following characters in an exception: ? # | & ; @ " < > * + ^

System Variables

The Managed Antivirus Master Services runs under the Local System Account. Any Bitdefender exclusions based on system variables are only applied to files when the user is logged in at the time of the scan. This includes %APPDATA% and %LOCALAPPDATA%. For example, to exclude a specific folder from Program Files, select %ProgramFiles% from the menu, add a backslash (\), and then enter the remaining path to your folder.

Multiple Copies of a file across User profiles

To exclude all versions of a file where there are multiple copies across different user's profiles, either:

  • Create exclusions containing the user's name for each instance of the file
  • Submit a support request to analyze and add the file to the system whitelist.

Windows 10 - Case Sensitive Folders

Configurable on a per-folder basis. Windows 10 April 2018 Update (version 1803) introduced case sensitivity. When adding an exclusion involving a case sensitive folder. The entered path must precisely match the file and folder case. Where the exclusion is not a precise match, Managed Antivirus is unable to exclude this folder or file and includes it in the scan. Further information is available from Windows 10: Case sensitive file and folder names.


  1. Highlight the entry in the north pane
  2. Click the Remove button

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