Remote Monitoring & Management Help

Manually Update the Agent

Backup & Recovery documents is supported from Windows Agent 10.7.0 and Mac Agent 3.*. The following steps cover the process for updating an existing Agent from the Dashboard.

  1. Select the device in the north panel of the Dashboard
  2. Go to its Summary tab to check the Agent version
  3. If an earlier than supported version is installed:
    1. Right-click on the workstation or laptop in the north pane of the Dashboard (or from the Workstation drop-down)
    2. Edit Workstation
    3. General
    4. Choose the version of the Agent to update to from the Update Agent drop-down
    5. OK to apply and initiate the update process
  4. Refresh the Dashboard and check the device’s Summary tab to verify it has updated to the selected Agent version

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