Remote Monitoring & Management Help

Manually Remove All Checks and Tasks from a Device on the Dashboard

Where the "checkless" Monitoring Template cannot be applied to the device, for example it is offline or overdue, you can manually remove all Checks and Tasks from the device.

This options immediately removes the device's Checks and Tasks from the Dashboard and the deletion command sent to the Agent the next time it checks in.

Please be aware that Check and Task deletion is a non-recoverable action which removes both the Check and it's history from the Dashboard and Agent.

Check Removal

  1. Choose the device in the north pane
  2. Go to its Checks tab
  3. Use the range multi-select (Shift and left-click) to highlight all Checks
  4. Right-click on one of the selection (or from the Checks drop-down)
  5. Delete Checks
  6. Review the information is on any non-removable feature associated Checks along with the Checks that are scheduled for removal
  7. Enter the password of the account you have logged into the Dashboard under to authorize the action

Task Removal

  1. Choose the device in the north pane
  2. Go to its Tasks tab
  3. Use the range multi-select (Shift and left-click) to highlight all Tasks
  4. Right-click on one of the selection (or from the Tasks drop-down)
  5. Delete Automated Tasks
  6. Review the information is on any non-removable feature associated Checks along with the Checks that are scheduled for removal
  7. Enter the password of the account you have logged into the Dashboard under to authorize the action

In addition to the removal of the Checks and Tasks, the 24x7 Check frequency determines whether the device is recorded as Asset Tracking only. For example, if the 24x7 Check frequency is set to 5 minutes (high frequency) rather than 60 minutes (low frequency), the device is still classed as monitored.

To review and/or change the device's 24x7 Check frequency setting:

  1. Right-click on the device in the north pane
  2. Choose Edit Server or Edit Workstation
  3. Go to General Settings
  4. Under Check frequency, change the 24x7 Frequency to:
  5. Server: Every 60 minutes (or slower, for example Every 120 minutes)

    Workstation: Every 60 minutes (or slower, for example Every 120 minutes)

  6. OK to exit and save

Windows Agent 10 introduced additional 24x7 frequencies. From this release, a 60 or 120 minutes frequency is required for Asset Tracking Only. Pre-Windows Agent 10 the Asset Tracking Only frequencies were 15 minutes (server) and 60 minutes (workstation).

Feature Associated Checks

During the installation process, some of our features may install their own dedicated Checks to monitor the feature's status. For example, Managed Antivirus Check and Antivirus Update Check - Managed Antivirus (Bitdefender). These feature associated Checks are only added or removed when the feature is enabled or disabled and are unavailable for removal when manually deleting Checks.

Template changes are not applied to offline computers. The computer must report back to the Dashboard, retrieve then apply the Template before Checks or Tasks are removed.