Remote Monitoring & Management Help

Mail Templates

To ensure the email notifications sent from the system match your precise requirements, you can configure their Mail Templates.

  1. Log into the Dashboard
  2. Go to Mail Templates > Network Device Monitoring
  3. Choose the Error Alert Mail or Alert Recovery Mail
  4. Customize the email as required
  5. Each element of the email is editable, the From address, Subject line and email context (both text and HTML)
  6. Substitution strings, available from the Mail Template's Insert Code drop-down, replace the entered wildcard with the corresponding value from the database
  7. OK once complete to save and apply

In line with best practice we would suggest making a copy of templates before actioning any changes.

Substitution Strings (Wildcards)

Substitution strings, available from the Mail Template's Insert Code drop-down, replace the entered wildcard with the corresponding value from the database and may be used to customize the email to match your precise requirements.

We would suggest inserting the wildcard in both the Plain Text and HTML message if adding substitution strings in the template's body.

The following substitution strings are supported in the From address, Subject line and email body.

Network Devices Mail – Substitution Strings
Code Substitution String
Account Name #ACCOUNT#
Client Name #CLIENT#
Site Name #SITE#
Device Name #DEVICE#
Test Result(s) #CONTENT#

From Address: Format

We use commas in the system as a separator when entering multiple email addresses. To avoid any potential problems where the descriptive name entered in the From address contains a comma, we suggest encapsulating this entry in inverted commas ( " " ), this includes wildcards.

For example "Descriptive, name" <my@address.it> or "#ACCOUNT#" <my@address.it>

From Address: SPF Records and Whitelisting

Changing the From address (for example to an email address from your domain) can potentially result in the classification of the email as coming from a spoofed domain. To avoid this issue, we would suggest creating an SPF record in your domain DNS pointing to our mail generating servers. Further information on spoofed emails and SPF is available in the SPF Records section.

Even if not changing the From address, to avoid any potential delivery problems we would advise whitelisting the IP addresses of our email generating servers. This is covered in the Whitelist IP Addresses section.