Remote Monitoring & Management Help

Local File

This option runs the specified file when clicked by the user (available on devices running Agent 8.16.2 RCand later). This may be used as part of the support process to instruct the user to run the file as part of the troubleshooting process.

Label display name of email option in the System Tray menu (required)

Path to open the file. Supports environmental variable replacementso rather than enter C:\WINDOWS\system32\notepad.exe, simply notepad.exe is sufficient. However, if problems are experienced when running the file please enter the full path string

Arguments pass instructions when running the local file

For example, to run a netstat command on the local machine to list all active TCP connections, the processes that owns them then output the results to a file on their desktop. This may be used in conjunction with the Email menu option to send the resultant file to support.

Path: cmd.exe

Arguments: /c netstat -ab > "%USERPROFILE%\Desktop\netstat.txt"

systray_localfile

What do you want to do?