Remote Monitoring & Management Help

Manage Devices - iPad

There are three view options available from the menu on the main screen when running the app on an iPad, with the last selected option retained when returning to the app:

Problems: which, like the Wall Chart, shows all devices currently experiencing issues (in accordance with the configuration Step 3) and defaults to the server view with the option to alternate between all server and wkstn from the applicable button at the foot of the screen.

Servers or Workstations lists all servers or workstations at a client regardless of whether any problems are reported. Simply click on the current Client name at the bottom of the screen to select another Client from the menu.

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For servers or workstations the Management button is used to display details on the current status of the Checks and Windows Automated Tasks as well as any Outages and Dashboard Notes.

For Asset Tracking information select the Asset Details button to view the Hardware, Software, Licensed Software in addition to Hotfixes and Updates (where supported).

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In addition to viewing the current status, it is also possible to acknowledge a failed Check from within the app using Clear Check, leaving a Dashboard Note against the acknowledged check (where configured).

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The ability to clear checks is enabled by default, but if this feature is unavailable in the app please ensure it is not disabled in the Dashboard in Settings, General Settings, Check Clearing.

To leave a Dashboard Technical and Client Facing Note when clearing the check from the app, ensure the option to Prompt for notes when clearing failed check is enabled in the Notes section available from Setting, General Settings.