Remote Monitoring & Management Help

Take Control Interaction

Touch is used to drag the mouse pointer on the remote device, in the same manner as a laptop touchpad. For example. tap once where the pointer is located to click, whilst a right-click is achieved through tap and hold.

The app supports multi-touch functionality, i.e. pinch the screen to zoom and two-finger drag to scroll, double tap and drag for drag & drop etc

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Tap to click

Tap and hold

to click right

Drag for drag & drop

Pinch to zoom

Two-finger

drag to scroll

Double tap and drag

for mouse over

As well as the above interaction options, there are a number of dedicated buttons to perform actions within the TeamViewer app.

iPad

Button

Action

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Close connection

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Send Ctrl+Alt+Del to unlock the computer

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Enables mouse interaction

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Enables touch interaction

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Perform specific action:

Lock Computer, Remote Reboot, Disable remote input, Ctrl+Alt+Del

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Keyboard:  enter text and access special keys*

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Change app settings:

Online settings, Get started, Control, Security, Advanced **

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Hide the information bar

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Display the above options (where the information bar is closed)

iPhone

Button

Action

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Close connection

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Zoom in or Out

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Perform specific action:

Lock Computer, Remote Reboot, Disable remote input, Ctrl+Alt+Del

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Keyboard:  enter text and access special keys*

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Change app settings:

Online settings, Get started, Control, Security, Advanced **

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Hide the information bar

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Display the above options (where the information bar is closed)

clip1268Keyboard*

In addition to the defaults, the TeamViewer keyboard includes the ability to access special keys that are unavailable in the standard iOS mapping from the top menu.

Button

Action

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Escape

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Tab

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Control

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Alternate

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Windows

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Displays an additional keyboard including: functions, cursors, insert, print etc

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Close keyboard

clip1265App Settings**

The following settings are available for the app:

iPad

Online Settings

Connection Info

Get started

Instructions

Control

Input Method

Mouse interactions

Touch interactions

Quality

Automatic quality selection

Optimize quality

Optimize speed

Screen resolution

Small

Medium

Do not change

Best fit

Remote cursor

On/Off

Security

Save connection password

On/Off

Readout clipboard

On/Off

Advanced settings

Version info

Show instructions

On/Off

Remove Wallpaper

On/Off

Enable UDP

On/Off

Logging

On/Off

Connection logging

On/Off

Show logfile

Show connection log

iPhone

Online Settings

Connection Info

Get started

Instructions

Control

Quality

Automatic quality selection

Optimize quality

Optimize speed

Screen resolution

Small

Medium

Do not change

Remote cursor

On/Off

Security

Save connection password

On/Off

Readout clipboard

On/Off

Advanced settings

Version info

Show instructions

On/Off

Remove Wallpaper

On/Off

Enable UDP

On/Off

Logging

On/Off

Connection logging

On/Off

Show logfile

Show connection log