Remote Monitoring & Management Help

Integrations

Data Extraction API

This section covers our Data Extraction API which can be used to access the data returned to the system as part of its day-to-day operation, right down to the level of the individual check.

Helpdesk, Service Desk and PSA Integrations

Integration are available for the following Helpdesk, Service Desk and PSA (Professional Services Automation) following products:

Our MSP Manager and MSP (MAX) Service Desk are fully hosted helpdesk tools designed to support your Clients by centralizing your customer service and providing a 360-view on managing, responding and resolving customer issues seamlessly.

If your Helpdesk, Service Desk or PSA system is not listed above and it supports ticket generation from emails, you may be able to utilize Dashboard Alert and Recovery notifications to open and close cases in your PSA. Configuration information is available in the Helpdesk Email Integration section.

Password Management

Custom Report Builder and Generator

Datto Backup

  • Datto (appliance monitoring through the Linux Monitoring Agent)