Remote Monitoring & Management Help

Initiate a Take Control (SolarWinds) Connection

You can choose to start a Take Control (SolarWinds) session from directly inside the MSP Manager app when selecting a device where Take Control (SolarWinds) is enabled.

For example go to:

  1. Customers
  2. Select the Client
  3. Assets
  4. Choose the Asset
  5. Where Take Control (SolarWinds) is enabled you have the option to Remote control into this asset

Or within a ticket:

  1. Scroll down to Assets
  2. Choose the Asset to connect to
  3. Where Take Control (SolarWinds) is enabled you have the option to Remote control into this asset

Connections to the remote device require the Android or iOS MSP RMM Take Control app. If this app is not installed on the device and you try to initiate a Take Control session, you are directed to the MSP RMM Take Control entry in the relevant app store.

mspm_take_control