Remote Monitoring & Management Help

Initial Connection Problem - Force HTTP Communication

The Advanced Monitoring Agent will attempt to connect to HTTPS by default but we have noticed on some occasions that it is necessary to force the Agent to use HTTP, this may be as a result of a particularly restrictive firewall or the configuration of the system security policies.

The symptom of this problem is that despite entering the correct login credentials (for example the Agent Key) you are faced with a connection error message when installing the Advanced Monitoring Agent.

To force the Advanced Monitoring Agent to use HTTP open the settings.ini file contained in the folder \\Program Files\Advanced Monitoring Agent.

As the Agent has not accepted the login this file will only contain a limited amount of information.

Please enter SECURE=0 underneath the final line and this will force the Agent to use HTTP to connect to our servers.

An example of the settings.ini file including the SECURE=0 text:

   [GENERAL]

   LANGUAGE=1

   AGENTVERSION=6_3_0

   LOCKED=0

  SECURE=0

Once completed please retry the installation.

This setting itself be reverted post-installation, for example after resolving the cause of the initial problem, by stopping the Advanced Monitoring Agent service - from Start, Run, services.msc - then in the settings.ini file found in the Agent installation folder (default C:\Program Files (x86)\Advanced Monitoring Agent) change the upload URLs from HTTP to HTTPS. Once complete save the changes and restart the Advanced Monitoring Agent service.