Remote Monitoring & Management Help

Email and SMS Alert routing

To make you aware of any issues discovered by the system, you can send email and/or SMS Alerts when a Check fails or a server does not report in.

As the intended recipient of the notifications may change depending on when the Alert was generated, we have included the option to setup Alert routing.

There are a number of options available in Alert Routing to support the various alerting workflows. Configure notifications from the global (all servers or workstations) down to specific Check level (server only), you can setup the recipients to receive notifications during and out of office hours. This level of granularity can prove useful where specific teams are assigned to particular Clients or critical Check types.

Alerting uses a hierarchical structure to inherit alerting policies. By default devices inherit from the site, which inherits from the client, which in turn inherits from the all servers or workstation setting.

Alert Routing Settings: Default, Client and Site

Alert Routing Settings: Device

Alert Routing Settings: Check (Server)

Send Check IDs

For information on setting up Alerts for specific Checks or overdue devices, please refer to the section Select Alerts for specific checks or where a server is overdue.

To manage these changes globally please go to Global Email or SMS setting.

Office Hours

To configure the Office Hours, login to your Dashboard and go to:

  1. Settings
  2. General Settings
  3. Office Hours
  4. Select the Time Zone, From and To times and office days
  5. OK to save and apply

SMS

From Dashboard 6.44, the leading 0 in the SMS number must be replaced with the country calling code for all countries.

For example, a Swedish customer with the number 076123456 would enter 4676123456 and a Danish customer with the number 756123456 would enter 45756123456

SMS Alerts are only generated when enabled for a specific Device condition or Check, they are disabled by default.

Workstation SMS Alerts were introduced in Dashboard 6.38.