Remote Monitoring & Management Help

Email Integration (Helpdesk, Service Desk and PSA Systems)

We have provided integrations to generate and manage tickets in a range of Helpdesk, Service Desk and PSA systems.

If your chosen solution is not on our list and it supports ticket management through email, you can utilize our email alerting to raise a ticket on a failure and close the ticket on a recovery (where ticket closure via email is supported).

Our email alerts are fully configurable, allowing you to set them up to precisely match your ticketing system's requirements.

Select Include Check IDs in the Email Headers to add our Check, Device and Site information to the email header. Where supported, this may assist the helpdesk system with device identification and the subsequent management of tickets.

The following sections provide a configuration overview of the alerting settings.