Remote Monitoring & Management Help

Alert Routing Settings

Default, Client and Site

Configure notifications at the default level per device type (Servers or Workstations), setup notifications per Client down to the Site level.

  1. Go to Settings > Alerts > Settings
  2. Configure the default behavior for the target entities (all Servers or Workstations, Clients, Sites)
    • Use Parent [inherit policy settings - available for Client and Site]
    • On [use custom settings]
  3. Click OK to apply

Device

Configure notifications at the individual device level for both Servers and Workstations.

  1. Right-click on the device in the Dashboard's north pane
  2. Choose Edit Server or Edit Workstation (or Edit Server or Edit Workstation from the Server or Workstation drop-down)
  3. Click Alert Routing and Select the Alerting behavior from Setting
    • Use Parent [inherit policy settings]
    • On [use custom settings]
  4. Click OK to apply

Server

Configure notifications at the individual Check level for Servers. For example, setup dedicated notification routes for critical server Check failures to alert the fast-response team to the failure.

  1. Highlight the target server in the north pane of the Dashboard
  2. Go to the Checks tab
  3. Right-click on the Check (or from the Check drop-down)
  4. Go to Edit Check > Alert Settings > Alert Routing
    • Use Parent [inherit policy settings]
    • On [use custom settings]
  5. OK to apply

Routing Setup (Common)

  • Enter the recipient's Email address and/or SMS number for the Office Hours and Out of Office Hours
  • Use a comma "," to separate multiple email or SMS entries.
  • Send Check IDs in the Email Headers (optional)

Please note where a recipient field is not specified the setting for this Alert is inherited from the parent.