Remote Monitoring & Management Help

Alert Policy: Global Email or SMS Alert Setting

It can be time-consuming to configure Alerts on a device-by-device or check-by-check. Through the Alert Policy you can setup how alerting is handled across all of your devices for newly added as well as existing Checks.

  1. Go to Settings > Alerts > Alert Policy
  2. Choose Server Alerts, Workstation Alerts or Service Alerts (AppControl)
  3. Navigate to the section for the Check Frequency, Operating System or Service you wish to configure the Checks for
  4. Enable (or disable) the Alert type box(es) against the appropriate Checks or Services
  5. Icon

    Alert Type

    email_fail

    Outage Email Alert

    email_recovery_icon

    Recovery Email Alert

    sms_fail

    Outage SMS Alert

    sms_recovery

    Recovery SMS Alert

  6. To also use these settings for existing Checks
    1. Click the Update column against the new settings
    2. Apply to change the alerting behavior
  7. OK to save and apply

Where the Update option is not applied, these settings are only used by newly installed devices or newly added Checks.

new_settings_alerts new_alert_ws_default