Remote Monitoring & Management Help

Get Take Control Connection: get_take_control_connection

Service name: get_take_control_connection

URL

https://SERVER/api/?apikey=yourAPItoken&service=get_take_control_connection

&required_parameters=required_parameters

[&optional_parameters=optional_parameters]

Description

Creates a Take Control Connection file for use in devices running Take Control (TeamViewer) only.

Parameters

Post Variable

Description

Type

Required

Options

Default

describe

Optional. Returns a description of the service.

boolean

no

true

0

deviceid

The deviceid of the target device for the Take Control session.

integer

yes

0

0

Example Service Call =get_take_control_connection

https://SERVER/api/?apikey=yourAPItoken&service=get_take_control_connection&deviceid=DEVICEID

Example Response

Success returns a file otherwise returns an error message

Fields Description

No xml returned on success, file returned on success

Initiate Take Control Connection from MAX Service Desk, Autotask and other helpdesk software

The get_take_control_connection API call can be used in MAX Service Desk, Autotask via LiveLinks and in other helpdesk software to initiate a connection to the target remote device without logging into the monitoring Dashboard; reducing the time taken to access the device and begin investigating issues. Please note that the TeamViewer Integration is only available for Windows devices.

User Audit Report

The get_take_control_connection API call automatically generates an entry in the User Audit Report against the Agent Key for the account.

Action

Date/Time

Details

Username

[Added]

25 Mar 2015 10:49:54

Take Control Session: Client: Demo Client, Site: Demo Site, Device: USDEMOSERVER

agent_key@login.it