Remote Monitoring & Management Help

Force the Agent to use HTTP

The Advanced Monitoring Agent will attempt to connect to HTTPS by default but we have noticed on some occasions that it is necessary to force the Agent to use HTTP, this may be as a result of a particularly restrictive firewall or the configuration of the system security policies.

The first stage is to stop the Advanced Monitoring Agent service - from Start, Run, services.msc.

Then in the settings.ini file found in the Agent installation folder (default C:\Program Files (x86)\Advanced Monitoring Agent) change the upload URLs from HTTPS to HTTP.

Once complete save the changes and restart the Advanced Monitoring Agent service.

The Agent will now use HTTP when uploading data.