Remote Monitoring & Management Help

File or Folder Transfer

Transferring files is an incredibly useful feature of remote support solutions and the Take Control (SolarWinds) Viewer incorporates three options to quickly and easily transfer files between the connected computers.

With the latest version of the viewer, you can view the remaining items in the queue and opt to Pause or Restart the transfer from the context menu. With this release a message is displayed is displayed when loading a file list or queue to make the user aware the transfer is processing, this is particularly important as up to 80,000 files can now be included in a single batch (double the previous file transfer limit).

Unidirectional: Send from Local to Remote Computer

Drag and Drop on to the Remote Desktop Area

  1. Go to the Remote Desktop Tab
  2. Choose the target location for the file or folder
  3. Select the file or folder on the local computer
  4. Drag this selection into the target area in the Remote Desktop window
  5. Release to transfer

File Transfer Icon

  1. Select the file or folder on the local computer
  2. Drag this selection onto the file transfer icon file_transfer_icon in the Viewer's top menu in any tab
  3. The selection is automatically transferred to the remote user's Documents folder.

File Transfer Tab

  1. Go to the Viewer's File Transfer tab
  2. Use the Remote File List to choose the target destination
  3. Select the file or folder on the local computer
  4. Drag this selection onto the target location in the hierarchical or folder view
  5. Confirm the transfer
  6. The file or folder will appear in the File Transfer Queue. Drag items in this queue to change their transfer priority.

Bidirectional: Send to Remote Computer, receive from Remote Computer

File Transfer Tab

  1. Go to the Viewer's File Transfer tab
  2. Use the Local File List and Remote File List to choose the source's location and its target destination
    • Files: drag this selection onto the target location in the hierarchical or folder view
    • Folders: drag this selection onto the target location in the folder view
  3. Confirm the transfer
  4. The file or folder will appear in the File Transfer Queue. Drag items in this queue to change their transfer priority

Remote file already exists

If the file or folder exists in the target location you are prompted on the Actions to take (Overwrite | Resume | Rename | Skip) and whether to apply this selection to the current transfer or all transfers in the queue.

Drag and Drop on to the Remote Desktop Area / File Transfer Icon

tc_mspa_file1

File Transfer Tab - Bidirectional

tc_file_transfer_tab