Remote Monitoring & Management Help

Replace Existing TeamViewer Installation with Take Control (TeamViewer)

As Take Control (TeamViewer) and TeamViewer are based on similar technology they cannot co-exist on the same device.

Where TeamViewer is detected on the device during the Take Control installation process the message Take Control - Existing Installation-Replace with Take Control is reported in the Agent Supported Features section of the Summary tab for that device.



The existing TeamViewer installation is removed when selecting Replace with Take Control. Once uninstalled, connection can only be established to the device via the Take Control button in the Dashboard or Wall Chart, not from TeamViewer.