Remote Monitoring & Management Help

Enable Take Control

Enable Take Control across multiple devices

Take Control is Policy driven and by default servers and workstations will inherit policy from Site, which will in turn inherit from Client, which will in turn inherit policies set for all Servers and Workstations.

Take Control's Policies are applied at the all Servers and Workstations or servers and workstations at the specified Clients and Sites in the policy editor available from the Settings menu, Take Control, Settings. Select On to enable, Off to disable with the additional option to Use Parent for Clients and Sites.

Choose the required Take Control engine, SolarWinds or TeamViewer.

Select the required Take Control Policy for the selection then OK to apply.

take_control_drop_policy take_control_policy_editor_engine

We use dots in the Settings dialog to make it easier to spot if the feature is enabled or disabled at the entity level, and whether devices under an entity have the same settings.

  • Green - Feature or functionality enabled for all devices under that entity. This includes device level settings
  • Gray - Feature or functionality disabled on at least one device under that entity. This includes device level settings
  • Orange – One of the child entities has a different configuration to the parent. Where a Client only has one Site, its status indicator reflects that of the Site.

For further information on each of these states, please refer to Feature and Functionality Settings Iconography.

Enable Take Control at the Device Level

For specific servers or workstations Take Control can be enabled (or disabled) via the Take Control tab of the Edit Device dialog, available from the Server or Workstation drop-down or by right-clicking on the device. Change the Setting as required, select On to enable, Off to disable or Use Policy Settings.

Choose the required Take Control engine, SolarWinds or TeamViewer

Select the required Take Control Policy for the device then OK to apply.

take_control_policy_device_engine

Take Control Engine Selection

The option to select the Take Control engine (SolarWinds or TeamViewer) was introduced in Dashboard 6.34, with engine selection supported from Windows Monitoring Agent 10.5.0 and Mac Agent 2.1.0.

Earlier Agent versions will default to Take Control (TeamViewer) regardless of the engine selection setting.

As Take Control (TeamViewer) and TeamViewer are based on similar technology they cannot co-exist on the same device, where a TeamViewer host is detected during the installation of a pre-Windows Agent 10.5 there is the option to Replace Existing TeamViewer Installation with Take Control in the devices Summary tab. This limitation does not existing in the SolarWinds version of Take Control where both the Take Control viewer and hosts (as well as TeamViewer host) can co-exist on the same device.

Take Control (TeamViewer) on Mac Virtual Machines Permit connection to login screen

Please be aware that the Take Control session may hang after entering the password in a locked Mac Virtual Machine's login screen where the Take Control Configuration option Permit connection to login screen is enabled.

When enabling Take Control use rerun Checks to initiate the installation process outside of the Check cycle.