Remote Monitoring & Management Help

Email Monitoring

Email is the ‘killer app’ for most businesses! Users complain quickly and loudly if email is down for any length of time. Keeping on top of Microsoft Exchange prevents you spending days of remedial action on a broken Exchange Server. And, at the same time, users benefit from greater uptime of their 'business critical' email system.

Mail Store Size

windows_icon

This Exchange Mail Store Check works with all versions of Exchange, up to and including Exchange 2007, and determines the overall size of the Exchange Mail Stores.

The check can monitor Multiple Exchange Mail Stores and queries the Active Directory to determine the Mail Store names and file locations. If an Active Directory is not available (for example on Windows NT4), then the Agent will use the default file locations. The location of the Mail Store files can also be manually selected using the browse button.

From Microsoft Exchange 2003 SP2 onwards, the size of the Mail Store is calculated as the sum of the EDB file and STM file (if available) less the amount of white space in the Mail Store and it is this logical size that the check reports on these systems.

For versions of Microsoft Exchange prior to this, the size of the Mail Store is calculated as the sum of the EDB file and STM file (as the Microsoft size limit check used the physical size).

Should you wish to calculate the physical size of a Mail Store on Microsoft Exchange 2003 SP2 or above, then this can be done using the File Size Check.

As mentioned above the Exchange Mail Store Check from Exchange 2003 SP2 onwards uses the logical size of the Mail Store and its physical size may be determined by use of the File Size Check.

The File Size Check allows you to monitor the size of a group of files, folders (and subfolders) generating an alert when the size of the group is greater or less than the specified threshold and is available as a 24x7 Check for critical files and folders, and as a Daily Safety Check, for non-essential files and folders.

Simply add the required files and folders to the check then enter the threshold figure to begin monitoring.

MTA Queue Length

clip0458

This MTA Queue Length Check queries the size of the mail queue in MBs for the specified Mail Transfer Agent (MTA) failing where the queue exceeds the threshold value and supports postfix, sendmail, exim, exim4 and qmail.

Scripting

windows_icon clip0458 osx_icon

From Agent 8.2 onwards custom Scripts can be created to monitor the application and applied as 24x7 or Daily Safety Check Script Checks [Windows | Linux | Mac] or Automated Tasks [Windows orMac] For example the default Windows Exchangescripts for Large Mailboxes, Mail Queue Size and Exchange Store Control.

Network Services (TCP/IP)

windows_icon clip0458

The TCP Service Check [Windows | Linux] generates an alert when any specified port on an ISP, internal server or external network is either open or closed depending upon the check configuration.

As such it can be used to alert when the client's mail server is or is not accepting connections by monitoring Ports 25 (SMTP), 110 (POP3) and 143 (IMAP).

To ensure this check is as versatile as possible we have included a drop-down list containing a number of popular preconfigured Ports and additional ones may be added if required.  Simply configure the check assigning a descriptive name and enter the hostname or IP address you wish to query then enter the Port number in the Port box.

Windows Services

windows_icon

The Windows Service Check monitors the state of the specified Windows Service generating an alert when any problems are discovered, for example whether the specified application’s service is stopped, in the process of stopping or is not accessible.

When configuring the check the usual suspects are automatically populated but any service on the server may be monitored.

The Agent incorporates the option to restart a service when it is in the "stopped" state (either stopped unexpectedly or stopped manually) to ensure that all essential services are running. (Services that have been disabled will not be restarted).

Linux Daemons

clip0458

The Linux Daemon Check monitors the state of the specified daemon generating an alert when any problems are discovered, for example whether the specified application’s service is stopped, in the process of stopping or is not accessible.

The Agent incorporates the option to restart a daemon when it is in the "stopped" state (either stopped unexpectedly or stopped manually) to ensure that all essential daemons are running. (Daemons that have been disabled will not be restarted).

OS X Daemons

osx_icon

The OS X Daemon Check monitors the state of the specified daemon generating an alert when any problems are discovered, for example whether the specified application’s service is stopped, in the process of stopping or is not accessible.

Backup & Recovery

windows_icon

Cloud based backup is a natural complement to our service and therefore we have teamed up with IASO Backup Technology to add Backup & Recovery. Backup & Recovery can be enabled on individual servers and workstations or, on all servers and workstations at the client or site level, specifying whether or not to backup system state, which files and folders to backup, files to exclude and the backup schedule. Download and launch the Backup Manager from the Dashboard to backup network shares, Exchange Information Stores, SQL Server instances and take application aware VMware (ESX only) snapshots.

IASO’s True Delta™ technology searches for changes at disk block level where, on average, only 0.1 - 0.5% of the protected data set will have changed making it highly effective at maximizing bandwidth and storage capacity. LocalSpeedVault™ can provide on-site copy (at no extra cost). Restore (also at disk block level) the last revision or any revision from the last 28-days either online or from the optional LocalSpeedVault™ via Backup Manager launched from Dashboard.

Backup

windows_icon clip0458

This Backup Check queries your client’s backup on the days specified to determine the status of the backup ensuring that in the event of any problems on the client’s server there is a backup to restore from.

The check incorporates a Show Backup operation incomplete as successful option so if the backup completes but files are still open this can be treated as successful or unsuccessful.

Although we monitor a number of the industry's leading backup solutions including Backup Exec, ARCServe, and Windows Backup additional products may be monitored via the Event Log Check as mentioned earlier.

Roll Your Own Event Log Check

windows_icon

The Event Logs are repositories of information that have detailed data on the status of the system written to them by applications and Windows components.

The Event Log Check monitors the Event Logs and can be configured to query a specific Event Log based on the following indicators Event ID, Event Type, Event Source and Description. Alerting where the specified information is, or is not, discovered in an Event Log entry.

The Check is available as both a 24x7 and Daily Safety Check as there may be Events you wish to be alerted to as soon as they occur, for example those recorded as critical events or license failures, as well as those that only happen once a day, for example where a backup job has completed or an Antivirus program updated.