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For information on additional Agent installation and update please go to Update the Agent
Enable Backup & Recovery
|1.||Right-click on the workstation or laptop in the north pane of the Dashboard (or from the Workstation or Device drop-down)|
|3.||Backup & Recovery|
|4.||Change Setting: to On|
|5.||Select Turn on Documents|
Windows: if the customer requires the full Backup & Recovery feature set: Turn on Professional
To apply the policy currently in place for the Client, Site or All Workstations: Use Policy Settings
|6.||OK to save and apply|
|1.||Go to Settings|
|2.||Backup & Recovery|
|a)||For all workstations change Setting: to On|
|5.||Expand Workstations to select Clients and Sites|
|a)||For the target Clients and Sites|
|b)||Change Setting: to On (or Use Parent where Documents is enabled for the parent entity)|
|6.||Configure as required (links to the Settings Options are listed below)|
|7.||OK to save and apply|
By default, devices inherit policy from site, which will in turn inherit from client, which will in turn inherit policies set for all servers and workstations.
macOS 10.14 (Mojave) and later
Apple introduced a new privacy setting in MacOS 10.14 (Mojave) to control third-party access to protected private data. To allow Backup & Recovery Documents to interact with and backup this data, once deployed you must add Full Disk Access permissions to the Backup Manager.
These Global Policy setting are not applied to workstations already running Backup & Recovery in Professional mode.
To switch from Professional to Documents, you must uninstall Backup & Recovery from each device then reinstall in Documents mode.
This is covered in the section Switching between Documents and Professional.
Backup & Recovery Documents is queued for any devices running an earlier version of the Agent and deploys once the Agent is updated to a Documents supported version. During this period Backup & Recovery will appear as Pending on the Dashboard.
An initial backup runs after the installation, then twice per day after that when the device is online:
Overnight: between 9pm and 6am
During lunch: between 12pm and 2pm
Two Checks which monitor the product are added to the device as part of the Backup & Recovery installation process.
Windows Service Check - Backup Service Controller (24x7) monitors the Backup Service Controller service
Backup Check - Backup & Recovery (Daily Safety Check) reports on the backup session state
OSX Daemon Check - com.cloudbackup.BackupFP (24x7) monitors the internal process associated with Backup Manager
Backup Check - Backup & Recovery (Daily Safety Check) reports on the backup sessions state
In addition to the automatically added Checks, you can also add a Daily Safety Backup & Recovery Selected Size Check (available for both Windows and Mac) to monitor the backup size of the selected plugins (data sources) based on completed sessions.
The following outlines the behaviour when moving a workstation from site A to site B.
Backup & Recovery enabled at the Device level
Workstation is independently managed (it’s setting is On instead of Use Parent).
Moving the workstation from Site A to Site B does not change the current Backup & Recovery settings regardless of the install mode (Documents or Professional).
Backup & Recovery enabled at the Global Policy level
Workstation is policy managed (it’s setting is Use Parent instead of On).
When moving the workstation from Site A to Site B, the workstation inherits the policy settings for Site B.